Santamonica Tours and Travels
Website:
santamonicafly.com
Job details:
Customer Engagement Executive
Experience: Freshers / 0–1 year
Employment Type: Full-time
Location: Cochin
Department: Customer Experience / Business Development
About the Role
We are looking for enthusiastic and people-oriented Customer Engagement Executives to join our team. This is an excellent opportunity for freshers who enjoy interacting with people, understanding their requirements, and building positive customer experiences.
The role involves communicating with customers and prospective customers, understanding their needs, providing relevant information, coordinating follow-ups, and supporting the team in achieving customer and business objectives.
Key Responsibilities
- Engage with customers and prospective clients through various communication channels.
- Understand customer requirements and provide appropriate information about our products/services.
- Follow up with prospective customers and existing clients in a professional and timely manner.
- Build and maintain positive customer relationships through effective communication.
- Respond to customer queries and coordinate with internal teams whenever required.
- Maintain accurate records of customer interactions, follow-ups, and outcomes.
- Identify customer needs and ensure a smooth experience throughout the engagement journey.
- Support the business development and customer experience teams with day-to-day activities.
- Meet defined engagement, follow-up, and performance objectives.
- Continuously learn about the company's products, services, processes, and customer expectations.
Who We're Looking For
- Fresh graduates who are confident, enthusiastic, and willing to learn.
- Strong verbal and written communication skills.
- Comfortable interacting with different types of people.
- Good listening and interpersonal skills.
- Positive attitude with a customer-first mindset.
- Ability to handle conversations professionally and patiently.
- Basic computer knowledge and familiarity with MS Office / CRM tools.
- Ability to work independently as well as part of a team.
- Prior experience is not mandatory; training will be provided.
What You'll Gain
- Structured training and on-the-job learning.
- Exposure to customer experience, communication, and business operations.
- Opportunities to develop professional communication and relationship-management skills.
- A growth-oriented work environment with opportunities for career progression.
Why Join Us?
If you're a fresher looking to start your career in a role where communication, people skills, and business exposure come together, this is an opportunity to learn, grow, and build a strong professional foundation.
Apply now and start your career with us.
Click on Apply to know more.
