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Company Description Tranquil Inn Hospitality is a growing hospitality company focused on delivering comfortable stays and reliable service across its properties. The organization emphasizes guest satisfaction, operational efficiency, and consistent service standards. Team members are encouraged to contribute ideas that improve the guest experience and streamline operations. Tranquil Inn Hospitality values professionalism, integrity, and collaboration, offering opportunities for growth within the hospitality sector.
Role Description The Central Reservations & OTA Executive is a full-time, on-site role based in New Delhi. This role is responsible for managing room reservations across all channels, including direct bookings and online travel agencies (OTAs), to maximize occupancy and revenue. Daily tasks include handling guest inquiries, processing reservations, updating rates and availability on OTA platforms, and ensuring accurate and timely information across all booking systems. The executive will coordinate with property teams to manage overbookings, special requests, and group reservations, while maintaining high standards of customer service and guest communication. The role also involves tracking booking trends, supporting sales initiatives, and contributing to strategies that enhance customer satisfaction and repeat business.
Qualifications
- Candidates should possess strong Communication and Customer Service skills to handle guest inquiries, resolve issues, and coordinate with internal teams.
- Candidates should possess Reservations and Customer Satisfaction skills to manage bookings efficiently and ensure a positive guest experience from initial contact to post-stay follow-up.
- Candidates should possess Sales skills to support upselling, cross-selling, and booking conversion efforts that contribute to revenue growth.
- Experience working with OTA platforms, channel managers, or hotel reservation systems is highly beneficial.
- Attention to detail, strong organizational skills, and the ability to manage multiple reservations and tasks simultaneously.
- Comfort with basic data analysis and reporting to monitor occupancy, rate performance, and booking trends.
- Prior experience in hospitality or hotel reservations is preferred, along with a diploma or degree in hospitality management or a related field.
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