Fineoteric
Website:
fineoteric.com
Job details:
Company Description Fineoteric Finance is a new-age financial services platform that uses technology and data science to make the loan process quick, simple, and hassle-free. The organization blends innovative tools with traditional work methods and strong professional ethics. Fineoteric Finance focuses on understanding each client’s unique needs and circumstances to deliver tailored loan solutions. The team is committed to providing a superior financial experience through efficient processes and personalized service. This environment offers opportunities for professionals who value both innovation and integrity in financial services.
Role Description This is a full-time, on-site Call Center Telemarketer role based in Mumbai. The Call Center Telemarketer will make outbound calls to prospective and existing customers to promote financial products and services, explain loan options, and generate qualified leads. Daily responsibilities include engaging customers in clear and professional conversations, identifying their needs, and scheduling follow-up appointments or consultations for the sales and advisory teams. The role involves maintaining accurate records of calls, outcomes, and customer information in CRM or call management systems, while adhering to company scripts, compliance guidelines, and quality standards. The Call Center Telemarketer will collaborate with colleagues to meet individual and team targets, provide feedback on customer trends, and support a positive customer experience throughout the loan inquiry process.
Qualifications
- Strong Communication and Interpersonal Skills to conduct professional, customer-focused phone conversations.
- Customer Service and Appointment Scheduling abilities to manage inquiries, resolve basic concerns, and book follow-up calls or meetings.
- Sales skills to identify opportunities, present financial products effectively, and support lead conversion and target achievement.
- Basic computer literacy and familiarity with CRM or call center software for recording and tracking customer interactions.
- Ability to work on-site in Mumbai, manage high call volumes, and maintain focus in a fast-paced environment.
- Strong listening skills, attention to detail, and the capacity to follow scripts while adapting to customer needs.
- Prior experience in telemarketing, call centers, or financial services is an advantage.
- Minimum educational qualification: high school diploma; a degree in business, finance, or a related field is beneficial.
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