REAOLOGY
Website:
reaology.in
Job details:
Company Description REAOLOGY is a real estate company specializing in luxury property and commercial investment, with a strong presence in the UP East region. For the past three years, the company has been serving Non-Resident Indian (NRI) clients and local customers, focusing on high-value residential and commercial assets. REAOLOGY emphasizes personalized service, transparent transactions, and long-term relationships. The team is growth-oriented and customer-centric, offering opportunities for professionals who want to build expertise in the premium and investment real estate market. The company’s operations in Lucknow serve as a hub for regional business activities and client engagement.
Position
Business Operations & Customer Success Executive (Female)
Location
Lucknow (Onsite)
About Role
This is a high-performance, growth-oriented role requiring full ownership of CRM, booking, billing, and customer support functions. The candidate must be proactive, accountable, and results-driven.
Key Responsibilities
CRM & Lead Management
* Maintain accurate and up-to-date CRM data
* Track and follow up on all leads
* Ensure no leads are missed
* Monitor the customer journey from inquiry to closure
* Generate regular CRM reports
Booking & Billing Operations
* Manage the end-to-end booking process
* Handle billing, invoicing, and payment tracking
* Coordinate with the accounts team
* Ensure all documentation is complete and accurate
* Follow up on pending payments
Customer Support & Relationship Management
* Handle customer queries via calls, WhatsApp, and email
* Provide prompt and professional responses
* Resolve issues to ensure a seamless customer experience
* Build and maintain long-term client relationships
* Collect feedback to improve service quality
Sales & Operations Coordination
* Coordinate between the sales team and customers
* Schedule meetings and site visits
* Maintain project updates and pricing information
* Provide reports and actionable insights
Office & Administrative Support
* Maintain records and documentation
* Coordinate with vendors and internal teams
* Ensure smooth day-to-day office operations
KPI
CRM KPI
* 98%+ data accuracy
* Response time within 15 minutes
* 100% daily updates
* Less than 2% missed leads
Booking & Billing KPI
* 100% accuracy in booking and billing
* 95%+ payment follow-up completion
* 100% documentation compliance
Customer Support KPI
* Response time within 30 minutes
* 95%+ issue resolution rate
* Customer satisfaction score of 4.5/5 or higher
Skills Required
* Proficiency in CRM tools
* Strong knowledge of Excel and Google Sheets
* Experience handling WhatsApp communication
* Excellent follow-up and coordination skills
* Fluency in Hindi and basic English
* Prior experience in real estate is preferred
* Strong sense of ownership and accountability
Salary
₹20,000 – ₹40,000 + incentives
Career Growth
Operations Executive → Senior Executive → Manager → Business Head
Click on Apply to know more.
