SUN Mobility
Website:
sunmobility.com
Job details:
Role Summary
Business Head – HEV Business will lead the growth and profitability of SUN Mobility’s battery swapping business across India. The role is responsible for driving EBITDA, expanding the battery swapping network by acquiring new customers (Customer Acquisition), scaling franchise-led operations and after-market services, accelerating commercial adoption, managing customer experience, and shaping the policy ecosystem to support widespread adoption of battery swapping technology in the bus and truck segments.
The Business Head will work closely with OEMs, fleet operators, government agencies, utilities, franchise partners, and industry bodies to establish SUN Mobility as the preferred battery-swapping platform for Heavy Electric commercial mobility in Buses and truck segments.
Key Responsibilities
1. Business Growth, Sales & Franchise Development
- Own the P&L, EBITDA, revenue, utilization, and growth targets for the BaaS business.
- Develop and execute the annual operating plan (AOP) to achieve business and financial objectives.
- Build, onboard, and scale a nationwide franchisee network for sales, station operations, and maintenance.
- Drive customer acquisition and utilization by partnering with fleet operators, logistics companies, aggregators, school transport operators, staff transportation providers, and other commercial vehicle fleets.
- Managing relationships with Vehicle OEMs and collaborating with them
- Establish scalable commercial models to maximize station profitability and network adoption.
- Participate in STU tenders, modelling, submission, documentation, and O&M post-agreement is signed
2. Infrastructure Deployment & Energy Management
- Lead deployment and operations of battery-swapping stations across highways, cities, industrial clusters, ports, freight corridors, and tourism routes.
- Establish strategic partnerships with DISCOMs, power suppliers, project management consultants (PMCs), infrastructure partners, and landowners.
- Ensure reliable network performance with uptime targets exceeding 99%.
- Drive optimization of energy costs, CAPEX, OPEX, and station-level profitability.
- Build a scalable, operationally efficient network capable of supporting rapid nationwide expansion.
3. Operations Excellence & Customer Experience
- Oversee end-to-end network operations, customer support, CRM, and fleet performance management.
- Develop and implement SOPs, governance processes, and service standards for franchise-led operations and maintenance.
- Leverage digital platforms, IoT, analytics, and real-time monitoring to improve operational efficiency.
- Drive superior customer experience and maintain Net Promoter Score (NPS) as per AOP
- Ensure operational compliance, safety standards, and continuous improvement across the network.
4. OEM Partnerships & Platform Integration
- Lead strategic business development with bus and truck OEMs to integrate SUN Mobility’s battery-swapping technology into vehicle platforms.
- Drive commercial partnerships and ecosystem collaborations that accelerate market penetration.
- Work closely with product, engineering, and technology teams to support future platform development.
Key Success Metrics
- Achievement of EBITDA and profitability targets for the BaaS business.
- Customer Acquisition & Growth in battery-swapping network footprint and utilization.
- Franchisee network expansion and profitability.
- Customer operations and aftermarket service
- Number and scale of OEM technology integrations.
- Network uptime (>99%) and operational efficiency metrics.
- Policy and regulatory wins enabling business growth.
- Infra roll-out, Energy cost optimization, and station-level positive unit economics.
- Customer satisfaction and NPS performance.
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