Spot Your Leaders & Consulting
Website:
spotyourleaders.com
Job details:
Business Head – GCC
Location: Chennai / Bangalore
Experience: 18+ years
Level: Business Head / Senior Leadership
Role Overview
We are looking for an accomplished Business Head – GCC to lead and scale the overall GCC business, with responsibility for business growth, P&L, client relationships, delivery excellence, talent strategy and operational performance.
The ideal candidate will bring strong experience in GCC / Global Capability Centre environments, along with a proven track record of building and scaling large teams, managing senior client stakeholders, driving transformation and delivering profitable growth.
Key Responsibilities
Business & P&L Leadership
- Own the overall business strategy, P&L and growth agenda for the GCC.
- Develop and execute strategies to scale the centre in alignment with the global organisation's objectives.
- Identify opportunities for expansion across capabilities, functions, geographies and service lines.
- Drive revenue growth, productivity, cost optimisation and operational efficiency.
- Establish and monitor key business metrics, governance mechanisms and performance targets.
GCC Strategy & Expansion
- Lead the build, scale and transformation of the GCC, including capability expansion and operating-model evolution.
- Partner with global leadership to define the GCC's strategic role within the wider organisation.
- Develop high-value capabilities across technology, digital, engineering, analytics, shared services or other relevant functions.
- Drive location strategy, workforce planning and capacity expansion in collaboration with global stakeholders.
Client & Stakeholder Management
- Serve as a senior strategic interface between the India GCC and global business leadership.
- Build trusted relationships with C-suite and senior stakeholders across global locations.
- Understand business priorities and translate them into scalable GCC capabilities and delivery models.
- Represent the GCC in global leadership forums and drive alignment across geographies.
Delivery & Operational Excellence
- Ensure high standards of delivery, quality, productivity, governance and customer satisfaction.
- Drive continuous improvement, automation, digitalisation and operational excellence initiatives.
- Establish strong governance across functions and ensure adherence to organisational policies, risk frameworks and regulatory requirements.
People & Leadership
- Build and lead a high-performing leadership team and large, diverse workforce.
- Develop succession plans and strengthen the leadership pipeline.
- Foster a culture of innovation, accountability, collaboration and continuous learning.
- Partner with HR to drive talent acquisition, retention, engagement and capability development.
Transformation & Innovation
- Identify opportunities to leverage AI, automation, digital technologies and emerging capabilities to enhance GCC value creation.
- Lead strategic transformation programmes and support the evolution of the GCC from a delivery centre to a high-value strategic partner.
- Encourage innovation and establish a culture focused on measurable business outcomes.
Ideal Candidate Profile
- 18+ years of overall experience, with significant experience in GCC / Global Capability Centre leadership.
- Proven experience in leading a large-scale GCC/business unit with ownership of P&L, growth and operational performance.
- Strong understanding of GCC operating models, global stakeholder management and cross-border business environments.
- Demonstrated experience in building, scaling or transforming GCCs.
- Strong commercial acumen with experience in revenue growth, cost management and profitability.
- Experience managing large, geographically distributed teams and senior leadership teams.
- Strong strategic thinking combined with the ability to drive execution.
- Experience in technology, engineering, digital, IT services, shared services or other complex global operating environments would be advantageous.
- Excellent communication, influencing and executive stakeholder management skills.
Click on Apply to know more.