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Company Description Angry Sardar is an Old Delhi–inspired Mughlai bar and restaurant in Pimple Nilakh, Pune, known for bold North Indian flavors and vibrant hospitality. The venue offers a dedicated dance floor and energetic nightlife, creating a lively atmosphere for guests. It is designed for memorable dining experiences, celebrations, and nights out with friends, families, and colleagues. Team members join a fast-paced, guest-focused environment that values quality service, consistency, and a welcoming experience for every visitor.
Role Description This is a full-time, on-site role for a Business Development Manager / Guest Relations Officer located in Pune. The role involves welcoming guests, managing reservations, and ensuring a smooth check-in and seating experience throughout service. The individual will build and maintain relationships with guests, handle feedback and inquiries, and coordinate with the service and kitchen teams to deliver high-quality hospitality. Daily responsibilities include identifying business growth opportunities, supporting promotional activities and partnerships, and contributing to events and special nights that enhance footfall and brand visibility. The role also requires maintaining guest records, tracking repeat visits and feedback, and supporting management in implementing initiatives to improve customer satisfaction and revenue.
Key responsibilities:
* Bring in birthday parties, weddings, bachelor/bachelorette parties, college events, etc.
* Acquire corporate events, office parties, team dinners and corporate celebrations
* Build relationships with HRs, Admin/Facilities teams, corporate decision-makers and event planners
* Develop connections with event management companies, wedding planners and corporate event agencies
* Proactively pitch Angry Sardar as an event venue
* Generate leads through calls, LinkedIn, networking and personal contacts
* Conduct venue visits and negotiate packages
* Close deals and achieve monthly revenue targets
* Maintain a pipeline of upcoming events
* Coordinate with the restaurant team to ensure smooth execution after booking
Qualifications
- Strong guest relations, customer service, and interpersonal skills to create a welcoming and engaging experience.
- Experience in business development, sales, or hospitality marketing, with the ability to identify and pursue growth opportunities.
- Excellent communication skills, both verbal and written, and the ability to handle guest feedback and resolve issues professionally.
- Organizational and coordination skills for managing reservations, events, and day-to-day floor operations.
- Background in restaurants, bars, hotels, or nightlife venues is highly beneficial.
- Comfort working in a fast-paced environment, with flexible availability including evenings, weekends, and holidays.
- Basic proficiency with reservation systems, CRM tools, or POS software is an advantage.
- Diploma or degree in Hospitality Management, Business, or a related field is preferred but not mandatory with relevant experience.
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