V CATCH
Website:
vcatch.in
Job details:
Company Description V CATCH is an ISO 27001-2022 certified organization with a core management team that brings decades of experience in the BPO industry. Building on this foundation, the company delivers contact center and call center services to a wide range of sectors, including Ed-tech, E-commerce, FMCG, aggregators, and real-estate builders. Based in Bengaluru, V CATCH leverages state-of-the-art technology and modern infrastructure to provide cost-effective solutions to its clients. The organization focuses on helping partners improve operational efficiency and experience sustainable growth in return on investment. V CATCH offers a professional work environment with opportunities to build a long-term career in customer service and collections management.
Role Description The Assistant Collection Manager is a full-time, on-site role based in Bengaluru. This role is responsible for overseeing day-to-day collection activities, including monitoring payment schedules, following up with customers, and ensuring adherence to collection policies and compliance standards. The Assistant Collection Manager supports the senior collections leadership in setting targets, allocating workloads to team members, and tracking performance metrics. Daily tasks include analyzing collection reports, resolving escalated customer queries, coordinating with internal departments, and recommending process improvements to optimize recovery rates. The role also involves training and guiding collection executives, maintaining accurate records, and contributing to a positive and professional work culture.
Qualifications
- Candidates should possess strong collection and customer service skills, including experience in debt recovery, payment follow-ups, and handling escalations professionally.
- Candidates should possess analytical and reporting skills, such as proficiency in using spreadsheets or collection tools, interpreting data, and preparing performance or status reports.
- Candidates should possess communication and interpersonal skills, including clear verbal and written communication, negotiation abilities, and the capacity to build rapport with customers and team members.
- Candidates should possess team leadership and coordination skills, including guiding junior staff, distributing workloads, and supporting a collaborative, target-driven environment.
- Candidates should possess organizational and time management skills, with the ability to manage multiple accounts, prioritize tasks, and meet deadlines consistently.
- Relevant experience in BPO, call center operations, or financial services collections is beneficial, along with familiarity with compliance standards and basic banking or billing processes.
- A diploma or bachelor’s degree in business, commerce, finance, or a related field is preferred, and comfort with basic computer applications and CRM or collection software is expected.
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