Website:
lemonn.co.in
Job details:
About Lemonn
Lemonn is building a simple and trusted platform to make investing and wealth creation more accessible to every Indian. Our goal is to simplify the complexities of financial markets and empower users to make informed investment decisions.
We are focused on creating a seamless investing experience backed by technology, insights, and a strong customer-first approach. As we continue to grow, we are building innovative products and experiences to become a preferred wealth-tech destination for investor
About the Role
We are looking for a dynamic and performance-driven Team Leader / Assistant Manager – Customer Support Operations to join Lemonn. The role involves managing customer support operations, driving team performance, ensuring superior customer experience, and contributing towards operational excellence in a fast-paced fintech environment.
The ideal candidate should possess strong leadership capabilities, analytical thinking, and excellent communication skills, along with the ability to manage people, performance, and operational metrics effectively.
Key Responsibilities
Manage and lead a team of customer support executives to achieve operational and service excellence goals.
Monitor daily team performance, productivity, adherence, and quality metrics.
Analyze operational data, prepare reports, identify trends, and share actionable insights with stakeholders.
Conduct regular performance reviews, coaching sessions, and feedback discussions with team members.
Drive team engagement, motivation, and performance improvement initiatives.
Ensure prompt and effective resolution of customer concerns while maintaining high customer satisfaction standards.
Coordinate with internal stakeholders for process improvements and issue resolution.
Prepare and present daily, weekly, and monthly MIS and performance reports.
Ensure compliance with company policies, processes, and regulatory requirements.
Support hiring, onboarding, and training initiatives for new team members.
Required Skills & Qualifications
Minimum 4 years of team handling experience in customer support / operations.
Strong understanding of data reading, report preparation, and performance analysis.
Excellent verbal and written communication skills in Hindi and English.
Strong people management and performance management skills.
Ability to work in a target-driven and fast-paced environment.
Good problem-solving, decision-making, and stakeholder management skills.
Proficiency in Excel, Google Sheets, and operational reporting
Knowledge of Indian Stock market, MCX and Mutual Funds
Preferred Qualifications
Customer Support Experience in BFSI / Stock Market industry
Prior experience in fintech, broking, trading, or investment platforms is preferred
NISM Series VII Certification will be a plus
Location - Bangalore (On-site)
Why Join Us?
Opportunity to work in a fast-growing fintech startup environment.
High ownership and career growth opportunities.
Collaborative and performance-driven culture.
Exposure to stock market and investment ecosystem operations.
Life at Lemonn
We take great pride in what we do, and are committed to our mission. And we have a lot of fun while at it!
Here’s how we do things at Lemonn:
- Customer-first: That’s the North Star. Everything we do is to make our users’ investment experience better and simplified.
- Ownership: We don’t sport lab coats, but we experiment—a lot. And we take ownership. We even have a catchphrase for this: Think big, fail fast, and build better.
- Data-driven: The source of truth. Simple as that.
- Fun: PS5, anyone? Or do you prefer Foosball? Or perhaps Carrom? And yes, our HR team has a whole list of activities: Disco nights, off-sites, gift boxes, and more!
Speaking of lists, the perks and benefits are so extensive, this space isn’t enough. Here are a few:
- Parenthood: Up to 8 months of Maternity leave and 1 month of Paternity leave
- Gender Reassignment Surgery: Be the best version of you! We’ll support you and reimburse your medical bill.
Disclaimer: We are an equal opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
Click on Apply to know more.
