Website:
plutorides.com
Job details:
Company Description Pluto is an urban mobility platform focused on simplifying the daily home–office commute for working professionals across India. The company offers reliable, tech-enabled rides on fixed schedules, designed to eliminate the stress of unpredictable cabs, surge pricing, and unnecessary detours. Pluto partners with residential communities, tech parks, and enterprises to build safe, efficient, and sustainable commute corridors across cities. With a commitment to guaranteed on-time pickups, fixed routes, and smart shared mobility, Pluto aims to deliver predictability, transparency, and peace of mind every day. The organization’s vision is to create Bharat’s most trusted daily commute network through reliable mobility—on time, every time.
Role Description The Ai-Enabled Growth, Sales and Customer Experience Executive role at Pluto is a full-time, on-site position based in Bengaluru. This role is responsible for driving customer acquisition and retention by leveraging AI-driven tools and insights to identify leads, optimize sales funnels, and improve rider and partner experiences. The Executive will manage end-to-end sales activities, including prospecting, conducting consultations with residential communities and corporate partners, negotiating contracts, and ensuring smooth onboarding. On a day-to-day basis, the role involves monitoring customer journeys, analyzing operational and behavioral data, collaborating with product and operations teams to refine commute offerings, and addressing customer feedback in a timely and empathetic manner. The Executive will also support growth initiatives, performance tracking, and reporting to ensure that Pluto’s service remains predictable, transparent, and aligned with customer needs.
Qualifications
- Demonstrated experience in sales, business development, or account management, preferably in mobility, logistics, or technology-led services.
- Ability to use AI-enabled tools and analytics platforms to identify growth opportunities, optimize sales processes, and enhance customer experience.
- Strong communication, presentation, and negotiation skills, with the capacity to build trust-based relationships with residential communities, enterprises, and individual customers.
- Experience in customer success or customer support, including handling feedback, resolving issues, and improving satisfaction and retention metrics.
- Comfort working with data, dashboards, and CRM systems to track performance, segment customers, and make evidence-based decisions.
- Proactive problem-solving skills, attention to detail, and the ability to work collaboratively with cross-functional teams in a fast-paced environment.
- Understanding of urban mobility, shared transportation, or related domains is an advantage, along with interest in sustainable and technology-driven solutions.
- Bachelor’s degree in Business, Marketing, Engineering, Data Analytics, or a related field, or equivalent practical experience.
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