Website:
rutatel.com
Job details:
Company Description Rutatel Technologies is a cloud communications provider focused on delivering simple, reliable solutions for global connectivity. The company offers A2P SMS, two-way messaging, HLR number cleansing, and MNP routing, leveraging direct operator connections to ensure quality and reach. Rutatel enables businesses to scale messaging operations efficiently while maintaining high deliverability and performance. Team members contribute to a fast-moving environment that supports customers in various industries with secure and compliant communication services.
Role Description The Account Manager A2P SMS role is a full-time remote position responsible for managing and growing a portfolio of messaging clients. The role involves overseeing day-to-day customer relationships, handling inquiries, coordinating onboarding, and ensuring smooth delivery of A2P SMS and related services. The Account Manager tracks traffic volumes, monitors performance, and works with internal teams to resolve routing, pricing, and quality issues. This position also requires identifying upsell and cross-sell opportunities, preparing proposals, and providing regular reporting on account health and revenue. Collaboration with technical, operations, and finance teams is essential to align customer needs with service capabilities and to support long-term client retention.
Qualifications
- Experience in account management or customer success within telecom, messaging, or SaaS environments, with strong relationship-building skills.
- Knowledge of A2P SMS, two-way messaging, HLR number cleansing, and MNP routing, or a willingness and ability to quickly learn telecom and messaging technologies.
- Strong analytical and problem-solving skills, including comfort with data analysis, performance metrics, and commercial reporting.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical stakeholders.
- Proven ability to work independently in a remote setting, manage multiple accounts and priorities, and meet deadlines.
- Experience with CRM tools and basic proficiency in spreadsheets or reporting tools to manage pipelines and account activity.
- Background in business, communications, technology, or a related field; prior international or B2B experience is an advantage.
- A customer-focused mindset, attention to detail, and a collaborative approach to working with cross-functional teams.
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