Cognita Schools
Website:
cognita.com
Company:
https://www.linkedin.com/company/cognita-schools
Seniority: Not Applicable
Industries: Education Management
Job details:
CHIREC INTERNATIONAL SCHOOL
CHIREC International is a leading K-12 school located in Hyderabad, India offering International Baccalaureate Diploma Programme (IBDP), Cambridge International Examinations (CIE) and Central Board of Secondary Education (CBSE). CHIREC was founded in 1989 by Founder-Director, Ratna Reddy as a summer camp that offered programmes in fine arts, performing arts, computers, indoor and outdoor sports. Today, CHIREC is one of the premier educational institutions in the country for excellence in academics and co-curricular activities. CHIREC’s mission is to nurture the innate potential of its students to enable them to excel in whatever they choose. The school helps students to grow and evolve into open-minded, ethical and caring individuals who are focused and encouraged to set goals, attain them and exceed expectations. As a valued member of the Cognita global group, and recognized by respected educational bodies like the Council of International Schools (CIS) and the IB Organization, CHIREC International School is known for its exceptional quality of education.
About Cognita
At Cognita, we know every student is unique. We nurture their distinct personalities and strengths. We support them academically, socially, and emotionally, wherever they are in the world, wherever they’re starting from. And each and every one of our schools is unique too.
We protect what’s special about them, while offering them rich knowledge, opportunities, and best practices. And they get to be part of something bigger. We open their classrooms to the collective wisdom of over 100 schools in 16 countries, ensuring every child gets an education that’s, quite literally, world class.
It’s an individual approach that empowers every school, teacher and student to focus on what they do best. And thrive.
About The Role
To provide operational support for business applications, assist in implementation and enhancement projects, coordinate with vendors, support end users, maintain application documentation, and ensure smooth application operations across the organization.
What You Will Be Doing
- Application Support & Administration
User Management
Create, modify and deactivate user accounts.
Manage roles and permissions.
Maintain access control records.
Support password and access-related requests.
Application Support
Provide Level 1 and Level 2 support.
Troubleshoot application issues.
Resolve user tickets within SLA timelines.
Escalate complex issues to vendors.
System Monitoring
Monitor application availability.
Track application performance issues.
Verify scheduled jobs and integrations.
Monitor data synchronization failures.
- Business Application Management
ERP
LMS
CRM
Parent Portal
Microsoft 365 Applications
Workflow Automation Platforms
Maintain application master data.
Configure system settings.
Support business process changes.
Coordinate annual application reviews.
- Application Implementation Projects
Project Support
Gather user requirements.
Document business processes.
Conduct fit-gap analysis.
Prepare implementation documentation.
Coordinate project meetings.
User Acceptance Testing (UAT)
Prepare test scenarios.
Execute test cases.
Record defects.
Verify fixes.
Obtain user sign-off.
Go-Live Support
Conduct readiness checks.
Assist during rollouts.
Support end users after deployment.
Track post-implementation issues.
- Documentation & Knowledge Management
Documentation
Maintain:
SOPs
User Guides
Configuration Documents
Application Inventory
Workflow Documents
Change Logs
Training Materials
Knowledge Base
Maintain troubleshooting guides.
Update help documents.
User Training
Conduct end-user training.
Support induction programs.
Conduct refresher sessions.
Assist users in adopting new features.
Collect user feedback.
Suggest process improvements.
Operational Reporting
Generate system reports.
Validate report accuracy.
Assist departments with report requirements.
Data Management
Import and export data.
Assist in data cleanup activities.
Support data migration activities.
Verify data quality after migration.
Who we are looking for:
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or equivalent.
- 4–6 years of experience in Business Applications Support.
Benefits At CHIREC
- Competitive salary depending upon qualifications and experience
- Lunch on all school-working days
- School transport as per the available bus routes
- Comprehensive Medical Insurance
- Personal accident policy
- Term Life policy
- Professional Development
How To Apply
Complete the application form available on www.chirec.ac.in before the closing date. The Closing Date for Applications is:
31-August-2026
Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expect all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.
We believe having a diverse workforce makes us better, smarter and happier and so welcome applicants from all backgrounds, genders, and races. We have an unwavering commitment to being fair and equitable in our recruitment process.
EARLY APPLICATIONS ARE ENCOURAGED; WE RESERVE THE RIGHT TO INTERVIEW AND APPOINT PRIOR TO CLOSING DATE FOR THE RIGHT APPLICANT.
Applicants who have not heard from us by the closing date must assume that, on this occasion, their application has been unsuccessful. ust assume that, on this occasion, their application has been unsuccessful.
Click on Apply to know more.
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