Vivek Financial Services
Website:
vivek.com.mx
Seniority: Entry level
Job details:
Company Description Vivek Financial Services is a growing financial services organization committed to delivering accessible and reliable financial solutions to a diverse customer base. The company focuses on supporting individuals and businesses with services such as loans, savings, and other financial products tailored to local needs. With a strong presence in Ulhasnagar, Vivek Financial Services aims to build long-term relationships through transparent processes and responsive customer support. Team members are encouraged to contribute ideas, develop skills, and grow within a supportive work environment that values integrity and accountability.
Role Description The Caller role at Vivek Financial Services is a full-time, on-site position based in Ulhasnagar. The Caller will contact existing and potential customers to share information about financial products, clarify queries, and gather necessary details for processing applications. Daily responsibilities include making outbound and attending inbound calls, maintaining accurate call records, and updating customer information in internal systems. The role involves coordinating with the sales and operations teams, following call scripts and compliance guidelines, and ensuring courteous and professional communication at all times. The Caller is expected to meet call targets, follow up on leads, and support overall customer engagement efforts.
Qualifications
- Strong verbal communication skills in English and local languages, with a clear and confident telephone manner.
- Ability to listen actively, handle objections, and maintain professionalism during high call volumes.
- Basic computer literacy, including working with spreadsheets, CRM tools, and call logs.
- Good organizational and time-management skills to manage multiple calls, follow-ups, and documentation.
- Customer service orientation, with the ability to build rapport and maintain positive relationships.
- Prior experience in telecalling, customer support, or sales in financial services or related sectors is an advantage.
- Comfort with working in a target-driven environment and following regulatory and company compliance standards.
- Minimum educational qualification: high school diploma or equivalent; higher education in commerce, business, or finance is a plus.
Click on Apply to know more.