PRASUMA
Website:
prasuma.com
Company:
https://www.linkedin.com/company/prasuma
Seniority: Associate
Industries: Food and Beverage Services
Job details:
Role Overview
The ASM is responsible for the day-to-day operational performance of multiple dark stores within an assigned cluster, ensuring smooth inventory flow, fulfillment accuracy, freshness compliance, and customer satisfaction across all outlets under their charge.
Key Responsibilities
- Oversee daily operations across assigned dark stores (staffing, opening/closing, hygiene, SOP compliance)
- Monitor stock levels, chiller inventory, and coordinate replenishment/redistribution across stores with HO and warehouse teams
- Track daily order projections vs. actuals; flag demand spikes or stockouts
- Ensure cold-chain integrity and food-safety compliance (especially for perishable/chicken & meat SKUs)
- Manage store-level P&L: wastage control, shrinkage, labor cost, and OOS minimization
- Lead, train, and performance-manage Store Managers/store staff across the cluster
- Coordinate new store setup, licensing, and launch readiness within the region
- Drive customer experience metrics (delivery TAT, order accuracy, complaint resolution)
- Report daily/weekly operational and stock-visibility metrics to Head Office
Requirements
- 3–6 years in retail/quick-commerce/FMCG operations, ideally multi-store or cluster management
- Experience with perishable/cold-chain inventory is a strong plus
- Strong data orientation — comfortable with spreadsheets, dashboards, daily MIS
- Ability to travel across cluster stores regularly
- Strong people-management and vendor-coordination skills
Skills: cluster management,operations,coordination skills
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