Uplers
Website:
uplers.com
Company:
https://www.linkedin.com/company/weareuplers
Seniority: Not Applicable
Industries: Technology, Information and Internet
Job details:
Experience: 4.00 + years
Salary: Confidential (based on experience)
Expected Notice Period: 7 Days
Shift: (GMT+05:30) Asia/Kolkata (IST)
Opportunity Type: Remote
Placement Type: Full Time Indefinite Contract(40 hrs a week/160 hrs a month)
(*Note: This is a requirement for one of Uplers' client - UK-based Accounting Company)
What do you need for this opportunity?
Must have skills required:
Airtable, ChatGPT, Crisp, AI platforms, Chat support, Client onboarding, CRM, Invoicing, offboarding tasks, phone communication, virtual office mail, Hubspot
UK-based Accounting Company is Looking for:
We are seeking a highly organised, tech-savvy
Customer Success Manager to join our growing remote team. This role is vital in supporting new and existing customers throughout their journey with us - from onboarding and account setup to billing and general support.
This is a
first-line support and operations-oriented role, ideal for someone who enjoys variety, is comfortable using digital tools, and takes pride in delivering clear, professional communication.
Key Responsibilities:
- Act as the first point of contact for incoming queries via Crisp (chat platform)
- Follow up with leads post-consultation and assist with client onboarding
- Manage virtual office mail: tagging incoming mail and handling packages
- Prepare and send one-off invoices, apply package changes, and manage mail charges
- Follow up on overdue accounts and support billing-related queries
- Execute offboarding tasks: removing clients from FreeAgent, GMB, and Companies House
- Support company registration processes and setup FreeAgent accounts for new clients
- Approve proof of address documents and follow up on ID rejections
- Respond to onboarding and terms & conditions queries
- Coordinate professional clearance and VAT registration processes
- Assist with HMRC and Companies House authorisation processes
- Conduct customer data quality checks in Airtable
- Manage small customer account updates (e.g., contact changes, billing info updates)
Requirements:
- Fluent written English – must be professional, articulate, and grammatically strong
- Strong phone communication with clients
- Minimum 4 years of experience in a customer support or success role
- Highly organised with strong attention to detail
- Comfortable managing multiple tasks and following structured processes
- Proactive communication style with a customer-first mindset
Nice to Have:
- Familiarity with chat tools (Crisp) and database/CRM tools (Airtable, Hubspot)
- Exposure to automation tools and AI platforms (e.g. ChatGPT)
About the Role:
- Reporting to our UK-based operations team
- Training provided for internal systems and industry processes
- Long-term opportunity for the right candidate
- Must have reliable internet
How to apply for this opportunity?
- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
About Uplers:
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.
(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).
So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
Click on Apply to know more.
