XBE
Website:
x-b-e.com
Job details:
About XBE
XBE is transforming the heavy materials, logistics, and construction industry — the companies that produce and haul ready-mix concrete, asphalt, and aggregates, and the heavy-civil contractors who buy from them. What began in 2017 as a single tool for coordinating trucking capacity has grown over the years into a full "System of Action" spanning scheduling, dispatch, materials, equipment, pricing, and finance — and expanded further through acquisitions of BCMI, Price Bee and Gauge. In 2026 we launched Agent XBE, an AI agent that doesn't just report on operations — it plans, dispatches, and executes them end-to-end.
Our mission: help customers improve efficiency, reduce risk, and drive growth in one of the world's largest and most under-digitized industries. We operate with a high-ownership culture grounded in maturity, composure, and abundance — and we celebrate collaboration, expertise, and innovation.
Location & Schedule
Remote (India) • US business hours (typically 6:30 PM–3:30 AM IST, Mon–Fri).
The Opportunity
You won't be "back-office support." You'll be a strategic partner guiding enterprise clients from onboarding to long-term value across a growing, multi-product platform — designing adoption plans, translating field workflows (dispatch, plant production, trucking, compliance) into product outcomes, and helping customers move from software that reports on their operations to an AI agent that runs them.
What You'll Do
Onboard & Empower
- Lead kickoff meetings with new customers, define success plans, and manage implementations from start to finish — across XBE's core platform and, where relevant, BCMI, Giant Anchor, Gauge, or PriceBee.
- Deliver engaging training sessions that make even the most complex workflows simple to understand, for both operationally-minded field users and back-office finance/admin teams.
- Ensure customers achieve a fast time-to-value and feel confident using the platform — including early exposure to Agent XBE where applicable.
Own Outcomes
- Develop a deep understanding of each client's business goals and KPIs (utilization, cycle time, on-time delivery, margin), aligning our solutions to drive measurable ROI.
- Serve as the customer's advocate inside XBE — ensuring their needs and priorities are heard, especially as the product suite continues to consolidate post-acquisition.
- Proactively manage account health, creating strategies to reduce churn and expand adoption.
Solve Problems Proactively
- Identify risks early, using data and client feedback to prevent issues before they escalate.
- Troubleshoot technical or process-related challenges with a solution-focused approach, including credential/compliance, dispatch, and billing edge cases specific to heavy materials operations.
- Partner with clients to improve efficiency and productivity through creative, tech-enabled solutions — including where an AI agent can take on work a person previously did manually.
Drive Engagement
- Deliver Quarterly Business Reviews (QBRs) and executive updates that highlight value achieved and uncover growth opportunities.
- Share new product features and best practices that expand usage and deepen impact — our release cadence is fast and continuous, so this is an ongoing rhythm, not a once-a-quarter event.
- Encourage adoption across different departments and user groups within each customer (dispatch, plant, finance, field).
Collaborate Cross-Functionally
- Work closely with Product to ensure customer needs influence the roadmap.
- Partner with Engineering and Support on escalations, ensuring quick and effective resolution.
- Collaborate with Sales to identify upsell opportunities (including cross-sell into BCMI, Giant Anchor, or Gauge where a customer's footprint expands) and ensure smooth renewals.
Educate & Enable
- Develop self-service resources like playbooks, videos, and guides to help users maximize value.
- Stay on top of industry and product trends — including how Agent XBE and the broader Superworkforce roadmap change what "using XBE" means — to serve as a knowledgeable advisor.
- Act as a thought partner to customers, helping them innovate with XBE's platform.
What We're Looking For
Key Competencies & Traits
- High Ownership & Accountability — you take initiative, follow through, and thrive on responsibility.
- Problem-Solving Intelligence — you break down complex challenges and build creative, data-backed solutions.
- Clear Communication — you write and speak with clarity, adjusting your style for executives, managers, and end users alike.
- Attention to Detail — you catch what others miss and execute with precision, knowing small details matter.
- Customer Empathy & Relationship-Building — you build trust, navigate sensitive conversations with diplomacy, and put customer outcomes first.
- Technical & Domain Aptitude — you're quick to master SaaS tools and genuinely curious about industries like construction, logistics, or operations.
- Comfort with Ambiguity & Scale — you're energized, not rattled, by a platform still integrating several recently-acquired products and evolving quickly.
- AI-Forward Mindset — you're curious about agentic AI and comfortable helping customers rethink workflows around an agent that acts, not just a dashboard that reports.
- Adaptability & Growth Mindset — you thrive in evolving environments, embrace feedback, and continuously improve.
Experience
- 4–8 years in Customer Success, Account Management, or Consulting for SaaS.
- Proven success managing enterprise or mid-market accounts with measurable results.
- Skilled in managing multiple projects/accounts at once without losing accuracy or quality.
Nice to Have
- Background in construction, logistics, or industrial operations — particularly ready-mix concrete, asphalt, aggregates, or dispatch/trucking.
- Experience supporting customers through a multi-product suite or post-acquisition/post-merger product integration.
- Exposure to AI or agentic products in a customer-facing role.
- MBA or advanced degree (valued but not required).
Why XBE?
- High impact: help modernize one of the world's largest and most under-digitized industries.
- High agency: autonomy and ownership from day one.
Click on Apply to know more.
