Flexiple
Website:
flexiple.com
Company:
https://www.linkedin.com/company/flexipletech
Seniority: Associate
Industries: Software Development, IT Services and IT Consulting, and Technology, Information and Internet
Job details:
Customer Success Manager
A US-headquartered product company scaling its India customer success hub for its workflow-automation suite
Location: Remote (India)
About the Company
A US-headquartered product company has partnered with Flexiple to grow the India arm of its customer success function, which now supports several hundred mid-market accounts on its workflow-automation product. You will join a small, senior pod reporting into the India customer success lead. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Customer Success Manager, you will own a portfolio of mid-market accounts end to end, driving adoption of the product's core workflows and protecting revenue through renewal and expansion.
Key Responsibilities
Portfolio Management
- Own onboarding, adoption, and renewal for an assigned book of mid-market accounts
- Build multi-threaded relationships across customer teams to reduce single-point-of-contact risk
- Identify and pursue expansion opportunities within existing accounts
Product Adoption and Signals
- Translate customer workflows into product usage plans and adoption milestones
- Flag usage drop-off early and run structured save plays with the account
- Feed recurring product feedback into the roadmap process with context, not just complaints
Ideal Candidate Profile
- 3 to 7 years in customer success or account management at a product or SaaS company
- Comfort owning a book of accounts independently, with light oversight
- Strong written and verbal communication with US or UK customers
- Clear written and spoken English and a reliable remote-work setup
Preferred Qualifications
- Experience with a workflow, collaboration, or productivity software product
- Familiarity with Gainsight, Vitally, or a comparable customer success platform
What We Offer
- Direct ownership of a mid-market book from a company's first India customer success hire
- Remote-friendly, pan-India hiring with long-term placement
- Regular exposure to the US product and customer success leadership
Hiring Process
HR Screening → Assignment → Team Round → Leadership Round → Culture Fit
One application is considered across this role and any other roles it may be matched to.
Click on Apply to know more.
