Kia India
Website:
kia.com
Company:
https://www.linkedin.com/company/kiaind
Seniority: Not Applicable
Industries: IT Services and IT Consulting
Job details:
Job Description
About Kia India Pvt Ltd
Kia India Private Limited is a premier automotive manufacturer and a subsidiary of Kia Corporation. Driven by its global brand ethos "Movement that Inspires," Kia India has rapidly grown into one of the country's leading automotive brands.
Manufacturing Hub: Our state-of-the-art manufacturing facility is located in Penukonda, Sri Satya sai district, Andhra Pradesh. It spans over 500+ acres and boasts a highly automated production process, an engine shop, body shop, paint shop, and assembly lines.
Core Products: We design, manufacture, and distribute globally inspired, connected, and technologically advanced vehicles tailored to the Indian and international markets.
Position Overview
Flying Doctor:
Roles & Responsibilities
•Daily Monitor the open Repair Order status.
•All the 3M issues need to visit dealer and confirm the failure mode and inform to plant team for quick action.
•High-cost part and Major issues of Engine and TM live case joint study with TAFSM for quick resolution to market.
•Analysis daily claims from field and update the status to team.
•Major issues JI with INQC team and improvement follow-up up to field action.
•Follow up the 3M NG part need to collect from dealer and send to plant for further action follow-up.
DPAC Warranty:
•DPAC part list monitor and JI with AS team for issue confirmation.
•NTF, Wrong claim and damage part need to follow for dealer debit.
•NG part info to KIN QA team for further action follow-up.
•Coordinating weekly meetings with QA & AS team.
Service Action:
•Ensure released TIB & TSB following by dealer to avoid the wrong diagnosis and claims.
•Training and education to dealer for vehicle level diagnosis.
Skills Required
Team Management, Handling Customer Queries, Quality Analysis
Location
Mumbai, Maharashtra, India
Years Of Experience
5 to 12 years
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