Zenith Services Inc.
Website:
zenithcad.com
Company:
https://www.linkedin.com/company/zenith-services-inc
Seniority: Mid-Senior level
Industries: IT Services and IT Consulting
Job details:
Company Description Zenith Services Inc., founded in 2006, is an IT consulting and solutions firm focused on delivering digital transformation and technology services from ideation to execution. The company takes an agile, collaborative approach to building customized solutions across the digital value chain, helping clients outperform their competition. With deep expertise in retail banking, capital markets, information security, and applications management, Zenith turns IT into a strategic asset for its clients. The organization supports businesses in running operations more efficiently and accelerating revenue growth through applications delivered on cloud or on-premise. Zenith serves multiple industry verticals, including finance, banking, insurance, telecom, and others.
Role Description The Customer Solutions Representative III is a full-time, on-site role based in Bengaluru South. This role involves handling complex customer inquiries, resolving issues, and providing high-quality support through phone, email, and other channels. The representative will analyze customer needs, coordinate with internal technical and business teams, and ensure timely resolution and follow-up. Day-to-day responsibilities include documenting interactions, updating case records, identifying trends in customer feedback, and recommending process improvements. The role also involves mentoring junior representatives, adhering to service-level agreements, and contributing to a positive and customer-focused environment.
Qualifications
- Strong customer service and relationship-management skills, with the ability to handle escalations and complex issues professionally.
- Excellent communication skills, including clear spoken and written English, active listening, and the ability to explain technical or process details in simple terms.
- Problem-solving and analytical abilities, including root-cause analysis, attention to detail, and sound judgment in decision-making.
- Experience using CRM or ticketing systems, proficiency with standard office productivity tools, and comfort working with technology-driven workflows.
- Ability to work on-site full time in Bengaluru South, manage shifting priorities, and collaborate effectively with cross-functional teams.
- Prior experience in customer support or service roles, preferably in IT, banking, finance, telecom, or related domains.
- Educational background in business, commerce, IT, or a related field; equivalent relevant experience will also be considered.
- Willingness to learn, adapt to new processes, and contribute to continuous improvement initiatives.
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