SolidCAM INDIA
Website:
solidcam.com
Company:
https://www.linkedin.com/company/solidcam-india1
Seniority: Mid-Senior level
Industries: Software Development
Job details:
About SolidCAM
Founded by Dr. Emil Somekh in 1984, SolidCAM has been a global leader in CAD/CAM software and advanced manufacturing solutions. Our innovative technology integrates seamlessly with market-leading 3D CAD systems, enhancing efficiency, productivity, and the quality of machining and industrial manufacturing processes.
Our flagship product is fully solid-based and 100% integrated with leading CAD platforms, including SolidWorks, Autodesk Inventor, and SolidEdge. Recognized for over a decade as the fastest-growing CAM software in market share by CIMData, we deliver cutting-edge solutions for CNC machining and 3D printing.
About the Role
We are looking for a customer-focused Subscription Manager stationed in New Delhi. In this role, you will manage software subscription renewals, build long-term customer relationships, and help grow recurring revenue through renewals, upgrades, and additional license sales.
You will work closely with customers to ensure a smooth renewal experience while identifying opportunities to expand existing accounts.
Key Responsibilities
- Manage software subscription renewals for assigned customer accounts.
- Build and maintain strong relationships with existing customers.
- Contact customers proactively before subscription expiry.
- Prepare quotations and coordinate the renewal process.
- Identify opportunities for additional licenses, upgrades, and cross-selling.
- Work closely with Sales, Finance, Technical Support, and Customer Success teams.
- Maintain accurate customer and subscription records in the CRM.
- Track renewal pipeline, customer engagement, and subscription performance.
- Resolve customer queries related to subscriptions, licensing, and renewals.
- Generate regular reports and contribute ideas to improve customer retention and subscription growth.
Qualifications
- Bachelor's degree in Mechanical, Production, Industrial Engineering, Business, or a related field.
- MBA is an added advantage.
Experience
- 3–5 years of experience in Subscription Management, Renewals, Customer Success, Account Management, Inside Sales, or B2B Software Sales.
- Experience in the CAD/CAM, manufacturing software, engineering software, industrial automation, or CNC industry is required.
- Candidates with experience in technical software sales, customer success, or account management within the manufacturing or engineering sector are highly preferred.
Skills
- Excellent communication and relationship management skills.
- Strong negotiation and customer service abilities.
- Organized, detail-oriented, and able to manage multiple customer accounts.
- Commercial mindset with the ability to identify growth opportunities.
- Comfortable using CRM systems such as Salesforce.
- Good analytical and reporting skills.
- Self-motivated with a proactive approach to customer engagement.
- Willingness to travel occasionally to meet customers and support business requirements.
Click on Apply to know more.