Vedantu
Website:
vedantu.com
Company:
https://www.linkedin.com/company/vedantu
Seniority: Entry level
Industries: Education
Job details:
Vedantu is looking for a dynamic and detail-oriented Pre-Sales Executive to join our team and support demo bookings for the US market, specifically catering to the K3–K10 segment.
📍 Location: Bengaluru
🌙 Shift: 8:00 PM – 5:00 AM IST
📅 Working Days: 6 days a week
🗓️ Week Off: 1 rotational weekday off
ABOUT THE ROLE
The Pre-Sales Executive will be responsible for managing and coordinating demo bookings for US-based students and parents in the K3–K10 segment.
The role involves aligning teacher availability with customer requirements across US time zones and ensuring a smooth, timely, and personalized demo scheduling experience.
KEY RESPONSIBILITIES
- Teacher Coordination & Relationship Management
• Coordinate with teachers in real time during the USA night shift to ensure smooth demo scheduling and execution.
• Conduct regular follow-ups with teachers to maintain updated availability and active status for US time zone slots.
• Build and maintain strong professional relationships with teachers supporting US market requirements.
• Ensure timely resolution of teacher-related scheduling concerns.
- Teacher Performance Tracking
• Monitor teacher performance through dashboards and internal systems, focusing on demo quality and conversion.
• Identify high-performing teachers based on historical performance and US customer feedback.
• Maintain awareness of teacher strengths, availability, communication style, and suitability for US customers.
- Demo Booking & Teacher Allocation
• Allocate teachers based on student grade (K3–K10), subject requirements, customer preferences, curriculum needs, and availability.
• Coordinate bookings efficiently across US time zones — ET, CT, MT, and PT.
• Match demo requirements with the most suitable teacher while considering time zone differences.
• Handle high-volume booking requests with speed and accuracy.
- Scheduling & Availability Management
• Manage and track teacher availability during the USA night shift.
• Maintain knowledge of teacher availability patterns and recurring schedules.
• Track regular teacher time slots to enable faster allocation during peak booking hours.
• Optimize scheduling to improve demo conversion opportunities.
• Proactively identify and resolve scheduling conflicts or operational bottlenecks.
- US Customer Handling
• Communicate professionally with US-based parents and students using clear spoken and written English.
• Understand the basics of the US K–12 education system, grade structure, and parental expectations.
• Handle customer escalations and rescheduling requests calmly and efficiently.
- System & Operational Excellence
• Work efficiently across multiple dashboards, sheets, and internal systems.
• Maintain operational speed while ensuring booking accuracy.
• Keep internal systems and operational data updated.
• Ensure accurate records and smooth shift handovers.
- Technical & Analytical Skills
• Good working knowledge of Microsoft Excel, including filters, sorting, data handling, and basic reporting.
• Ability to navigate internal dashboards and operational tools independently.
• Strong attention to detail and operational accuracy.
- Shift Handover & Coordination
• Maintain clear handover records covering pending bookings, teacher concerns, and required follow-ups.
• Coordinate with the day-shift team to ensure continuity of teacher availability data and customer communication.
REQUIRED SKILLS
• Excellent verbal and written English communication skills.
• Strong coordination and relationship management skills.
• Ability to multitask in a fast-paced, high-volume environment.
• Quick decision-making and execution with strong attention to detail.
• Strong organizational and time-management skills.
• Good working knowledge of Microsoft Excel and operational tools.
• Ability to work independently with minimal supervision.
• Prior experience in Pre-Sales, EdTech Operations, BPO, Customer Support, or coordination roles is preferred.
K3–K10 MARKET FOCUS
• Work with students across the K3–K10 grade range.
• Understand student grade, subject, learning requirements, and parent preferences.
• Ensure teacher allocation is aligned with relevant US curriculum requirements.
• Develop strong familiarity with teacher profiles and their suitability for different student requirements.
WORKING CONDITIONS
Shift: 8:00 PM – 5:00 AM IST
Working Days: 6 days a week
Week Off: 1 rotational weekday off
Market: USA | K3–K10
Location: Bengaluru
Click on Apply to know more.
