We are seeking an experienced Technical Support Engineer to join a lean, high-ownership team focused on solving complex customer problems and building intelligent tools to enhance support workflows.
Key Responsibilities:
- Own technical escalations and troubleshoot integrations, including Salesforce and various APIs.
- Collaborate closely with the Engineering team to resolve issues and improve systems.
- Automate repetitive support workflows using coding and AI technologies.
- Contribute to building and scaling the support team as the first hire in this function.
Team Structure:
- Small, agile team of approximately 25 members split evenly between India and the US.
- Leadership includes founders and heads of Engineering and AI based in the US.
- Individual contributor role with potential to grow into a team-building position.
Location: Remote initially, with plans to transition to Bangalore in the near future.
Experience: 7 to 10 years in technical support or related roles.
Compensation: Competitive salary range of 25 to 50 LPA.
This role emphasizes problem-solving and innovation over traditional ticket-closing, offering an opportunity to work at the intersection of support and AI-driven automation.
