We are seeking a Customer Experience Engineer L-2 to join our team in Bengaluru. This role involves investigating technical customer issues across APIs, integrations, web applications, data, and authentication systems. You will utilize AI and coding tools to debug problems and build automations, providing a great opportunity for early-career engineers to develop into more independent engineering roles.
Responsibilities:
- Investigate and resolve technical customer issues related to APIs, integrations, web applications, data, and authentication.
- Use AI and coding tools to debug and troubleshoot problems effectively.
- Build automations to improve customer experience and operational efficiency.
- Work in rotational shifts with occasional on-call coverage.
Requirements:
- 3 to 7 years of professional experience.
- Strong programming fundamentals.
- Proficiency in SQL and REST APIs.
- Excellent problem-solving skills.
- Ability to work onsite in Bengaluru.
