assistara
Website:
assistara.com
Job details:
Quality Analyst
US Shift
Company Description
Assistara is a growing organization focused on delivering high-quality services and solutions to clients in the United States. The company emphasizes process excellence, data-driven decision-making, and continuous improvement across its operations. Team members collaborate closely to maintain strong service standards, support performance goals, and meet client expectations. Working at assistara offers opportunities for professional development, exposure to international clients, and participation in quality-focused initiatives.
Key Responsibilities:
- Audit and evaluate US PPC inbound calls related to flight bookings, cancellations, modifications, refunds, and travel inquiries.
- Monitor agent performance and ensure adherence to quality standards and process guidelines.
- Conduct call evaluations, identify improvement areas, and provide constructive feedback.
- Prepare quality reports and maintain audit records.
- Coordinate with Team Leaders and Operations to improve team performance.
- Ensure compliance with company policies and customer service standards.
Requirements:
- Minimum 1-2 years of experience as a Quality Analyst in a US Travel Process.
- Strong understanding of flight booking, cancellation, exchange, and refund processes.
- Experience auditing PPC travel sales/support calls.
- Excellent communication, analytical, and coaching skills.
- Proficiency in MS Excel and reporting.
salary: upto 6 LPA
Click on Apply to know more.
