assistara
Website:
assistara.com
Job details:
Position:-Travel Team Lead – U.S. International Travel Process
Experience:- 5+ years of relevant experience in the U.S. Travel Process
Job Summary:-
We are looking for an experienced and result-oriented Travel Team Lead to manage and lead a team supporting U.S. international travel processes. The ideal candidate should have strong hands-on experience in U.S. travel operations, immigration processes, and PPC (Pre-Processing/Pre-Purchase/Process-related) operations, along with proven team-handling and process-management skills.
Key Responsibilities:-
- Lead and manage a team handling U.S. international travel processes.
- Ensure smooth day-to-day operations and achievement of team SLA, productivity, quality, and accuracy targets.
- Provide guidance and support to team members on complex travel-related cases.
- Handle and resolve escalations related to customers, travel documentation, immigration, and process issues.
- Ensure compliance with U.S. travel and immigration-related procedures and documentation requirements.
- Monitor team performance and conduct regular coaching, feedback, and performance reviews.
- Identify process gaps and implement improvements to enhance efficiency and customer experience.
- Coordinate with internal teams and stakeholders to resolve operational issues.
- Prepare and maintain MIS, productivity reports, quality reports, and other operational dashboards.
- Ensure adherence to company policies, process guidelines, and quality standards.
- Support training and onboarding of new team members.
- Mandatory Requirements
- 5+ years of experience in the U.S. Travel Process.
- Strong experience in U.S. International Travel operations.
- Immediate Joiner preferred/required.
- Must have prior experience working on PPC Process.
- Prior experience in a Team Lead / Senior Executive / SME role is preferred.
- Good understanding of U.S. immigration and travel documentation processes.
- Strong communication, interpersonal, problem-solving, and team-management skills.
- Ability to handle escalations and work effectively in a target-driven environment.
- Willingness to work in U.S. shifts/night shifts, as required.
Preferred Skills:-
- U.S. visa and immigration process knowledge.
- International flight/travel booking and documentation experience.
- Experience handling escalations and complex cases.
- Strong analytical and reporting skills.
- Good knowledge of MS Excel and operational MIS.
- Strong leadership and people-management capabilities.
Ideal Candidate:-
A candidate with 5+ years of U.S. Travel Process experience, hands-on exposure to U.S. International Travel and Immigration, prior PPC Process experience, and the ability to independently manage a team and operational targets.
Joining: Immediate Joiner
Experience: 5+ Years
Process: U.S. International Travel
Mandatory: U.S. Travel + Immigration + PPC Process Experience
Click on Apply to know more.
