Website:
sg-group.co.uk
Job details:
Company Description SG Group is a diversified organization operating across multiple business segments, with a strong presence in the Greater Kolkata Area. The group focuses on delivering high-quality products and services while maintaining long-term relationships with customers and partners. SG Group emphasizes operational excellence, customer-centricity, and sustainable growth. Team members benefit from a collaborative environment that values integrity, accountability, and continuous improvement.
Role Description The Vice President or Group General Manager After Sales is a full-time, on-site leadership role based in the Greater Kolkata Area. This position oversees all after-sales operations, including service delivery, customer support, and warranty or maintenance programs, ensuring a consistent and high-quality customer experience. Day-to-day responsibilities include setting strategy and goals for after-sales functions, monitoring performance metrics, implementing process improvements, and aligning service operations with overall business objectives. The role manages and mentors cross-functional teams, collaborates closely with sales, operations, and finance leaders, and drives initiatives that enhance customer satisfaction and retention. The leader is also accountable for budget management, compliance with company policies and standards, and the development of best practices that strengthen SG Group’s reputation for post-sale service excellence.
Qualifications
- Strong general management skills, with experience leading complex after-sales or service organizations.
- Proven track record in sales and after-sales support, including the ability to align service initiatives with revenue and growth objectives.
- Demonstrated commitment to customer satisfaction and customer service, with the ability to design and oversee customer-centric processes.
- Effective team management capabilities, including coaching, performance management, and building high-performing service and support teams.
- Experience in developing and executing after-sales strategies, policies, and service-level standards.
- Solid analytical and problem-solving skills, with the ability to interpret data, KPIs, and feedback to drive improvements.
- Excellent communication and stakeholder management skills, including collaboration with senior leadership and cross-functional teams.
- Bachelor’s degree in business, engineering, or a related field; an advanced degree (MBA or equivalent) is an advantage.
- Prior leadership experience in a similar industry or large multi-unit organization is preferred.
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