Petpooja
Website:
petpooja.com
Job details:
Summary:
We are looking for a high-performing City Head to lead our Upselling Sales function in the city. The role involves driving revenue growth from our existing customer base through effective upselling strategies, managing a team of Area Sales Managers (ASMs) and Relationship Managers (RMs), and ensuring all performance targets are consistently achieved.
Eligibility Criteria:
- Two-Wheeler along with Driving License
- Laptop for Client Demo
Roles and Responsibilities:
- Team Management:
- Lead, mentor, and manage a team of ASMs and RMs in the city.
- Ensure each team member meets their targets and follows the sales process.
- Conduct daily/weekly reviews to track performance, productivity, and pipeline health.
- Foster a high-performance culture and accountability across the team.
- Revenue & Target Achievement:
- Own the city’s monthly upselling revenue targets and deliver consistent growth.
- Drive adoption and increased usage of all VAS offerings across the existing customer base.
- Strategically push higher-value plans and services to increase average revenue per customer.
- Sales Strategy Execution:
- Create and implement city-level sales plans based on company objectives.
- Monitor market trends, customer feedback, and competitor activity to fine-tune strategy.
- Collaborate with marketing and product teams to run city-specific campaigns.
- Process & Reporting:
- Ensure 100% CRM compliance and data hygiene.
- Share daily/weekly performance reports with leadership.
- Conduct regular field visits to support ASMs & RMs and ensure on-ground alignment.
- Customer Success & Retention:
- Work closely with the support and operations team to ensure existing clients are satisfied.
- Help resolve escalated customer issues and ensure long-term retention.
Additional Qualification and Skills:
- Bachelor's degree is preferred .
- Professional experience of 6-9 years in Sales.
- Problem-solving attitude
- Customer-oriented mindset
- Knowledge of customer relationship management (CRM) practices
- Influencing Skills
- Presentability is required
- Fluent in communication
Click on Apply to know more.
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