Clubside Tours and Travels Pvt Ltd
Website:
clubside.in
Job details:
Company Description Clubside Tours and Travels Pvt Ltd is a leading Destination Management Company with its registered office in Kolkata and branch offices in Darjeeling, Siliguri, Guwahati, Andaman, and Bhutan. The company designs and operates exceptional travel experiences across West Bengal, Sikkim, Bhutan, Andaman, and the Northeast, blending scenic landscapes with rich cultural encounters. Services include cultural and wildlife tours, special interest itineraries, and adventure activities such as trekking, rafting, riverside camping, and other value-added experiences. With deep expertise in regional tourism, Clubside has become one of the largest tour operators in the area. The company has received multiple national-level awards, including several National Tourism Awards and the FICCI Travel and Excellence Award for Best Domestic Tour Operator.
Role Description The Travel Sales and Operation Executive is a full-time, on-site role based in Bhubaneshwar. The role involves handling customer inquiries, providing detailed information on tour packages, and converting leads into confirmed bookings. Responsibilities include preparing itineraries and costings, coordinating reservations with hotels, transport providers, and local partners, and ensuring smooth tour operations from booking through post-trip follow-up. The executive will manage documentation, maintain accurate records in internal systems, and support payment and voucher processing. Daily tasks also include addressing customer concerns, collaborating with the sales and operations teams, and contributing to promotional activities and package improvements.
Qualifications
- Candidates should possess strong Sales and Sales Operations skills to manage inquiries, convert leads, and coordinate bookings efficiently.
- Candidates should possess excellent Communication and Customer Service skills to interact with travelers, respond to queries, and resolve issues professionally.
- Candidates should possess solid Analytical Skills to prepare cost-effective itineraries, review data, and optimize packages and operations.
- Knowledge of domestic travel destinations, especially East and Northeast India, and interest in cultural and adventure tourism.
- Ability to work on-site in Bhubaneshwar, handle multiple tasks, and meet timelines in a fast-paced environment.
- Proficiency in basic computer applications (MS Office, email tools) and experience with travel or booking software is an advantage.
- Prior experience in travel sales or tour operations is preferred; a diploma or degree in Tourism, Hospitality, or Business is beneficial.
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