Website:
raservices.in
Job details:
About the Company
RA Services is hiring this role for a client, the details of the company, workplace, etc., will be discussed with the candidate during the interview process.
Location: Hyderabad, Telangana, India
Industry: Travel & Tourism
Salary range: INR 20,000 to INR 40,000
About the Role
As an International Sales And Operations Specialist - Travel And Tourism, you will be responsible for handling international travel enquiries, converting leads into bookings, designing suitable travel packages, and managing flight ticketing and related operational activities.
You will work closely with customers, airlines, hotels, destination partners, and internal teams to ensure that international travel arrangements are planned accurately and delivered smoothly. The role requires a combination of sales ability, destination knowledge, ticketing expertise, operational coordination, and strong customer communication skills.
Your key responsibilities will include, but are not limited to:
● Handling enquiries for international holiday packages and understanding customer travel requirements, preferences, budgets, and timelines.
● Designing and customising international travel itineraries based on customer requirements.
● Preparing quotations and package proposals covering flights, accommodation, transfers, sightseeing, activities, and other travel services.
● Following up with leads through calls, WhatsApp, email, and other communication channels to convert enquiries into confirmed bookings.
● Handling international flight enquiries, fare searches, reservations, ticketing, re-issuance, cancellations, and related ticketing requirements.
● Coordinating with airlines, hotels, DMCs, visa service providers, and other travel partners for bookings and confirmations.
● Maintaining accurate booking records, passenger information, travel documents, payment details, and operational updates.
● Coordinating pre-travel and post-booking activities to ensure that customers receive all required confirmations and travel documents on time.
● Handling changes, cancellations, amendments, and customer requests efficiently while minimising operational issues.
● Maintaining regular follow-up with customers until the completion of the booking and travel process.
● Achieving assigned sales targets, conversion targets, and revenue objectives.
● Identifying opportunities for upselling and cross-selling additional travel services.
● Staying updated on international destinations, travel products, airline fares, seasonal offers, and package trends.
● Ensuring accuracy in quotations, ticketing, itinerary details, pricing, and customer documentation.
● Maintaining professional communication with customers and travel partners throughout the booking lifecycle.
This role requires strong international travel knowledge, sales skills, ticketing expertise, attention to detail, and the ability to manage multiple customer requirements simultaneously in a fast-paced travel environment.
Requirements
Educational Background: Bachelor’s degree in any field. A degree or qualification in Travel & Tourism, Hospitality, Management, or a related field will be preferred but is not mandatory.
Skills
● Strong knowledge of international holiday packages and travel destinations.
● Hands-on experience in international travel sales and operations.
● Good understanding of international flight ticketing, fares, reservations, re-issuance, and cancellations.
● Strong customer handling and communication skills.
● Ability to prepare customised itineraries and competitive travel quotations.
● Strong sales and lead-conversion skills.
● Good knowledge of airline schedules, international destinations, hotels, transfers, and sightseeing options.
● Ability to coordinate effectively with airlines, hotels, DMCs, and other travel partners.
● Strong negotiation, follow-up, and relationship-management skills.
● Good attention to detail, particularly when handling passenger and ticketing information.
● Ability to manage multiple enquiries, bookings, and deadlines simultaneously.
● Proficiency in MS Excel, Google Sheets, email, WhatsApp, and travel booking/ticketing systems.
● Problem-solving ability and willingness to take ownership of customer and operational issues.
Other Job Details
● 3–5 years of relevant experience in international travel sales, holiday packages, ticketing, or travel operations.
● Candidates with strong hands-on experience in both international package sales and flight ticketing will be preferred.
● Experience in handling international travel enquiries from lead generation through booking and post-booking support will be an advantage.
● Candidates must be comfortable working with sales targets and managing multiple customer requirements simultaneously.
Click on Apply to know more.