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Job details:
Roles & Responsibilities
- Conduct process training for new hires.
- Deliver product, process, compliance, and sales training programs.
- Develop and update training content, SOPs, FAQs modules.
- Conduct refresher and remedial training based on QA and business findings.
- Monitor trainee performance through assessments and certification programs.
- Collaborate with Operations, Quality, and Business teams to identify training needs.
- Maintain training records, attendance trackers, and performance reports.
- Ensure adherence to regulatory and compliance requirements during training delivery.
Preferred Candidate Profile
- Graduate/Postgraduate in any discipline.
- 2-5 years of experience in Training, preferably in Telesales, Insurance, BFSI, or Contact Center operations.
- Strong communication, presentation, and facilitation skills.
- Good understanding of sales processes, quality frameworks, and compliance requirements.
- Proficiency in MS Excel and PowerPoint.
- Experience in content development and stakeholder management will be an added advantage
Skills: operations,training,sales,telesales
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