- Location
- Kozhikode, Kerala, India
- Job type
- Full-time
About the role
Website:
westbirdholidays.com
Job details:
- Handle day-to-day operations of domestic and international tour packages.
- Coordinate with Hotels, DMCs, transporters, guides, and activity providers.
- Prepare and verify itineraries, hotel bookings, transfers, sightseeing, activities, and meal plans.
- Confirm all travel arrangements before the guest's arrival.
- Coordinate with suppliers regarding rates, availability, bookings, amendments, and cancellations.
- Maintain accurate booking records, vouchers, confirmations, and operational documents.
- Coordinate airport/railway transfers and ensure vehicles and drivers are arranged on time.
- Monitor ongoing tours and promptly resolve operational issues or guest requirements.
- Communicate important trip details to the sales team and other concerned departments.
- Follow up with suppliers for pending confirmations and payments.
- Ensure services are delivered according to the agreed itinerary and package inclusions.
- Handle last-minute changes and emergencies professionally.
- Maintain strong relationships with suppliers and service partners.
- Collect guest feedback and coordinate with the concerned teams for service improvements.
- Ensure smooth pre-tour, during-tour, and post-tour operations.
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