Team Management
Lead, manage and motivate a team of Health Counsellors.
Set daily and monthly performance expectations.
Monitor individual and team performance against sales targets.
Conduct one-to-one reviews and performance discussions.
Identify performance gaps and implement improvement plans.
Coach team members on sales techniques, communication and objection handling.
Sales & Customer Counselling
Ensure effective engagement with prospective customers.
Guide the team in understanding healthcare requirements and recommending suitable Prime.Care plans.
Monitor customer conversations and sales pitches.
Support objection handling and closing.
Step in on complex or high-value customer conversations when required.
Target & Performance Management
Drive monthly sales, conversion and revenue targets.
Track lead-to-call conversion, call-to-sale conversion, revenue, follow-up performance and productivity.
Analyse performance data and take corrective action.
Prepare regular performance reports.
Lead & Pipeline Management
Ensure proper allocation and follow-up of leads.
Monitor follow-up pipeline and ageing leads.
Ensure qualified leads are not missed due to delayed follow-up.
Improve lead conversion and customer retention.Training & Development
Conduct product, sales and process training.
Train counsellors on product knowledge, consultative selling, objection handling, negotiation, closing and customer
communication.
Conduct call audits and provide feedback.
Share successful sales approaches and best practices.
Cross-functional Coordination
Coordinate with sales, operations, customer support and management teams.
Escalate recurring customer issues and process gaps.
Share customer and market feedback with management.
Required Skills & Experience
Must-Have
2–4+ years of sales experience, preferably B2C, inside sales or telesales.
1–2+ years of team-handling/team-leadership experience.
Proven experience working with sales targets and conversion metrics.
Strong customer-facing and communication skills.
Strong objection handling and closing ability.
Experience managing and coaching sales representatives.
Comfortable working in a fast-paced, target-driven environment.
Strong follow-up and pipeline management skills.
Preferred Backgrounds
Healthcare / Health-tech
Health insurance / Insurance
Hospitals
Pharmacy / Diagnostics
Fintech / Banking
EdTech
B2C SaaS
Consumer services
Inside sales / telesales
Healthcare or insurance experience is an added advantage but is not mandatory if the candidate has strong consultative sales
and team leadership experience.