We are seeking a Financial Aid Advisor to join a remote, short-term project focused on evaluating and improving AI systems related to federal student loans, repayment options, and forgiveness programs.
Responsibilities include:
- Reviewing sample student loan questions to ensure they accurately reflect real borrower concerns.
- Developing rubrics to assess answers on federal loan repayment, income-driven repayment (IDR) plans, and forgiveness programs such as Public Service Loan Forgiveness (PSLF).
- Evaluating AI-generated responses for accuracy, completeness, and identifying outdated guidance regarding loan servicing, deferment, forbearance, and default management.
- Identifying errors, omissions, and gaps in guidance and providing clear written feedback to the project team.
This is a fully remote contractor role with an expected commitment of 15–25 hours per week. The work is asynchronous, and candidates should be able to start quickly.
Qualifications:
- At least one year of direct experience counseling borrowers on federal student loan repayment and forgiveness programs, including IDR plans, PSLF, servicer issues, or default resolution.
- Experience beyond financial aid award packaging.
- Strong written communication skills.
- Based in the United States.
- No prior AI experience is required.
