Job Summary:
We are seeking a highly organized and proactive IT & Admin Manager to oversee the company's information technology infrastructure and general administrative operations. This dual-role position requires a strong leader with expertise in both IT systems management and office administration. The ideal candidate will ensure the smooth and efficient functioning of our IT systems, provide technical support, manage office facilities, and streamline administrative processes to support overall business objectives.
Key Responsibilities:
- Manage and maintain all IT infrastructure, including servers, networks, hardware, software, and cloud services, ensuring optimal performance and security.
- Oversee the procurement, installation, configuration, and maintenance of all IT equipment and software licenses.
- Provide technical support and troubleshooting for hardware, software, and network issues to all employees, acting as the primary point of contact for IT-related queries.
- Develop, implement, and enforce IT policies, procedures, and best practices, including data security, backup, and disaster recovery plans.
- Manage relationships with IT vendors and service providers, negotiating contracts and ensuring service level agreements (SLAs) are met.
- Administer user accounts, permissions, and access rights across various systems and applications.
- Oversee general office administration, including facilities management, office supplies procurement, and maintenance coordination.
- Manage office budgets related to IT and administrative expenses, ensuring cost-effectiveness and adherence to financial guidelines.
- Implement and maintain efficient administrative processes to support daily operations and improve productivity.
- Ensure compliance with relevant data protection regulations and company policies.
- Lead and mentor any junior IT or administrative staff, fostering a collaborative and high-performing team environment.
- Identify opportunities for technological improvements and administrative efficiencies to enhance business operations.
