About the role
Travel Coordinator - Art of Bicycle Trips
Location: Remote (work from home)
Experience: 3-5 years
Salary: Rs 5-6 LPA + annual performance bonus
About Art of Bicycle Trips
Art of Bicycle Trips is an active travel company founded in 2010, offering cycling and hiking experiences across Asia, Europe and the Americas.
About the Role
As part of the Operations team, you will manage the post-booking workflow, coordinate with guests and suppliers, and ensure every itinerary is accurately organised. You'll also track payments and prepare travel and financial documents.
Key Responsibilities
- Booking Coordination: Coordinate with suppliers to book agreed itineraries accurately and communicate all arrangements.
- Guest Communication: Handle post-booking inquiries, changes and special requests throughout the guest's travel journey.
- Supplier Coordination: Keep suppliers updated on guest requests, changes and confirmations.
- Payment Management: Track payments, send payment links to guests and prepare documents for supplier payments.
- Travel Documentation: Prepare and share travel planners, itineraries and related documents with guests and suppliers.
- Booking Systems: Maintain accurate records in internal booking software, generate reports and carry out basic data analysis.
- Process Improvement: Identify workflow gaps and potential conflicts early and help resolve them.
- Team Coordination: Work with Sales, Customer Support and Destination Guides to ensure smooth handovers and trip delivery.
What We're Looking For
- Strong attention to detail in tour operations and booking coordination.
- Excellent written English and clear communication with guests and suppliers.
- Strong organisation and time management across multiple departures.
- Ability to identify issues early and work with others to resolve them.
- Comfort with document formatting, spreadsheets and PowerPoint.
- A proactive approach and ability to work independently.
Qualifications
- Undergraduate degree in any discipline; a postgraduate qualification is a plus.
- 3-5 years of relevant work experience. Travel industry experience is highly desirable.
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