Website:
chat360.ai
Job details:
Company Description Chat360 is an enterprise omnichannel Agentic AI platform that helps organizations deploy AI Agents that understand context, reason through customer intent, make decisions, execute actions, and automate workflows across the customer journey. Trusted by more than 400 global enterprises in sectors such as financial services, real estate, and retail/D2C, Chat360 transforms customer conversations into measurable business outcomes. The platform connects interactions across channels including WhatsApp AI, Voice AI (Voice360), RCS, website, Instagram, and Facebook, while integrating with CRM, ERP, helpdesk, payment systems, knowledge bases, APIs, and other enterprise tools. Built for enterprise scale, Chat360 combines AI orchestration, intelligent automation, workflow automation, security, governance, and human oversight to support reliable AI in customer-facing and internal workflows. Partnered with Meta, Google, and Microsoft, Chat360 enables businesses to build and scale AI Agents that deliver faster, smarter, and more personalized customer experiences.
Role Description The Tendering Specialist is a full-time hybrid role based in New Delhi, with flexibility for partial work-from-home. This role is responsible for managing the end-to-end tendering process, including identifying relevant tenders and procurement opportunities, analyzing requirements, and coordinating with internal teams to gather technical, commercial, and legal inputs. The Tendering Specialist prepares and submits high-quality proposals and bid documents that align with customer specifications and organizational policies, ensuring compliance with deadlines and regulatory guidelines. Day-to-day activities include maintaining tender trackers, supporting pricing and risk assessments, attending pre-bid meetings as needed, and collaborating with sales, finance, legal, and product teams to strengthen bid competitiveness. The role also involves monitoring outcomes, documenting learnings, and helping improve tender strategies and processes over time.
Qualifications
- Demonstrated experience in tender management and procurement processes, including identifying opportunities, managing documentation, and ensuring compliance.
- Strong analytical skills to interpret tender requirements, evaluate risks, and support pricing and commercial decision-making.
- Excellent communication and proposal writing skills, with the ability to prepare clear, structured, and persuasive bids and presentations.
- Proficiency in collaborating with cross-functional teams and stakeholders, and maintaining organized records and tender trackers.
- Bachelor’s degree in business, commerce, engineering, or a related field; prior experience in SaaS, enterprise software, or technology solutions is an advantage.
- Comfort working in a hybrid environment based in New Delhi, with good time management, attention to detail, and familiarity with standard office and collaboration tools.
- Knowledge of government and enterprise procurement norms, contract terms, and basic legal/commercial concepts is beneficial.
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