Trikon Telesoft Solutions Pvt Ltd
Website:
trikontelesoft.com
Job details:
Company Description Trikon Telesoft Solutions Pvt Ltd is a premier provider of business process management (BPM) solutions, serving Australian businesses exclusively. The company focuses on helping clients achieve operational excellence, cost savings, and improved customer experiences through tailored BPM services. With years of experience and a strong track record, Trikon Telesoft Solutions has deep domain expertise in end-to-end ICT solutions, web technologies, and industry-specific processes. The organization leverages cutting-edge technologies, robust infrastructure, and best practices to deliver reliable, accurate, and timely results. A strong commitment to quality and continuous improvement underpins all services provided to clients.
Role Description The Telesales Specialist is a full-time, on-site role based in Chennai. This position involves conducting outbound and inbound calls to prospective and existing customers, presenting products and services, and converting leads into sales. Day-to-day responsibilities include understanding customer requirements, providing clear and accurate information, handling objections, and following up on inquiries to close deals. The specialist will maintain detailed records of interactions in CRM systems, meet or exceed sales targets, and collaborate with team members and supervisors to optimize scripts and sales approaches. The role also includes supporting customer retention initiatives and participating in product and process training to stay updated on offerings and market trends.
Qualifications
- Strong communication skills, including clear spoken English and the ability to explain solutions effectively.
- Customer-facing capabilities such as Customer Service and Customer Support, with a focus on building rapport and trust.
- Sales-oriented skills, including telesales experience, lead conversion, and target-driven performance.
- Ability to participate in and benefit from Training, and to apply learned techniques in daily work.
- Prior experience in telesales, call centers, or BPO environments is highly preferred.
- Basic computer literacy and familiarity with CRM or call management tools.
- Ability to work on-site in Chennai, adhere to shift schedules, and collaborate in a team setting.
- Minimum of a high school diploma; a degree in business, marketing, or a related field is an advantage.
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