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Job Description – Telecaller (E-commerce)
Location: Rajendra Place, Delhi
Experience: 1-2 years
Job Type: Full-Time
Job Summary
We are looking for an experienced Telecaller (E-commerce) with prior experience in
handling customers, vendors, and seller onboarding for an e-commerce platform. The ideal
candidate should possess excellent communication skills, a customer-focused approach, and
the ability to achieve calling and onboarding targets.
Key Responsibilities
• Handle inbound and outbound calls with customers and vendors.
• Resolve customer queries related to products, orders, returns, cancellations, and
support requests.
• Contact potential vendors and onboard them onto the platform.
• Explain platform features, policies, and onboarding process.
• Build relationships with customers and vendors.
• Follow up with leads for successful vendor registration.
• Coordinate with internal teams.
• Maintain CRM records.
• Achieve calling and onboarding targets.
Required Skills & Qualifications
• 2–3 years of Telecalling/Customer Support experience.
• Mandatory e-commerce or marketplace experience.
• Vendor onboarding and seller support experience.
• Excellent Hindi & English communication.
• Knowledge of MS Office and CRM.
• Ability to work under targets.
Benefits
• Performance-based incentives
• Career growth opportunities
• Professional work environment
How to Apply
Interested candidates with relevant E-commerce Telecalling or Customer Support
experience can share their updated resume.
Click on Apply to know more.