Website:
getinteviewconfidence.com
Job details:
Position - Telecaller
Location: Kolkata – Hazra / New Town
Work Mode: Work From Office (WFO)
Employment Type: Full-Time
Salary: ₹12,000 – ₹15,000 per month
Experience: 1–2 years
Working Days: 6 days a week
About the Role
We are looking for a telecaller to join our team in Kolkata. The ideal candidate should have 1–2 years of experience in telecalling, customer support, inside sales, or a similar role and possess excellent verbal communication skills.
The candidate will be responsible for handling customer calls, communicating with prospective customers, understanding their requirements, providing relevant information, and maintaining regular follow-ups.
Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Handle inbound customer calls and respond to queries professionally.
- Understand customer requirements and provide accurate information about products/services.
- Follow up with leads and prospective customers through calls and other communication channels.
- Maintain proper records of calls, leads, follow-ups, and customer interactions.
- Generate and qualify leads through telephonic communication.
- Achieve assigned daily, weekly, and monthly calling or performance targets.
- Build and maintain positive relationships with customers.
- Coordinate with the relevant internal teams to resolve customer queries and ensure timely follow-up.
- Update customer information and call status in the CRM or relevant tracking system.
- Maintain professional communication and follow the company's calling and customer-handling processes.
Requirements
- 1–2 years of relevant experience in telecalling, telesales, customer service, inside sales, or a similar role.
- Good communication skills are mandatory.
- Strong verbal communication and interpersonal skills.
- Comfortable speaking with customers over the phone.
- Good listening and convincing skills.
- Ability to handle customer queries and objections professionally.
- Target-oriented and comfortable working in a performance-driven environment.
- Basic computer knowledge and familiarity with MS Office/CRM tools will be an advantage.
- Ability to maintain accurate records and follow up consistently.
- Candidates should be comfortable working 6 days a week from the office.
Interested candidates can apply with their updated resume.
Click on Apply to know more.