Website:
nestara.in
Job details:
LocationMumbai (Work from Office)
Employment TypeFull-Time
About NestaraNestara is a fast-growing fintech company simplifying the home loan journey through technology. We partner with 65+ leading banks and NBFCs to help customers find the most suitable home loan solutions with faster approvals, transparent processes, and dedicated support.
We are looking for an experienced Telecalling Executive who can effectively engage prospective customers, qualify leads, drive conversions, and contribute to achieving business growth through structured customer interactions.
Key Responsibilities- Handle outbound and inbound calls to prospective home loan customers.
- Understand customer requirements, financial profile, and loan needs through consultative conversations.
- Educate customers about Nestara's home loan offerings and partner banks/NBFCs.
- Qualify leads based on predefined eligibility and business criteria.
- Follow up with prospective customers to maximize lead conversions.
- Schedule appointments and hand over qualified customers to the Relationship Manager/Sales Team.
- Maintain accurate call logs, customer interactions, and lead status in the CRM.
- Coordinate with Sales, Credit, and Operations teams to ensure smooth customer onboarding.
- Meet daily, weekly, and monthly calling, conversion, and productivity targets.
- Ensure high-quality customer interactions while maintaining compliance with company processes.
Key Responsibilities During Calls- Verify customer information and loan requirements.
- Assess customer eligibility based on employment type, income, and loan purpose.
- Capture property and loan details accurately.
- Understand the customer's existing banking relationship and current loan status.
- Identify customer intent and buying stage.
- Update CRM immediately after every interaction.
- Escalate high-priority and time-sensitive cases to the respective Relationship Manager.
Candidate Profile- Graduate in any discipline.
- 2–5 years of experience in Telecalling, Inside Sales, Customer Relationship Management, Banking Sales, Home Loans, Mortgage, or BFSI.
- Strong communication skills in English and Hindi. Knowledge of regional languages will be an added advantage.
- Proven ability to achieve telecalling and conversion targets.
- Strong customer handling, objection resolution, and negotiation skills.
- Comfortable working with CRM software, Microsoft Excel, and digital communication tools.
- Ability to work in a fast-paced, target-driven environment with minimal supervision.
Preferred ExperienceCandidates with prior experience in any of the following domains will be preferred:
- Home Loan Sales
- Mortgage Sales
- Banking
- NBFC
- Fintech
- Inside Sales
- Outbound Sales
- Customer Relationship Management
- Financial Services
Key Performance Indicators (KPIs)- Daily outbound calls completed.
- Customer connection rate.
- Qualified leads generated.
- Appointment booking rate.
- Lead-to-login conversion.
- Follow-up adherence and turnaround time.
- CRM data accuracy.
- Call quality and customer satisfaction.
- Monthly sales and conversion targets.
Skills Required- Excellent verbal communication and interpersonal skills.
- Strong persuasion and negotiation abilities.
- Customer-centric approach with active listening skills.
- Problem-solving and objection-handling capabilities.
- Time management and multitasking.
- Attention to detail.
- CRM and Microsoft Excel proficiency.
- Team collaboration and accountability.
What You'll Get- Opportunity to work with one of India's growing fintech companies in the home lending ecosystem.
- Exposure to leading banks and NBFC partnerships.
- Performance-based incentives.
- Learning and career growth opportunities within Sales, Customer Success, and Operations.
- Collaborative, fast-paced, and entrepreneurial work environment.
Why Join Nestara?At Nestara, you'll play a key role in helping customers secure the right home loan while working with cutting-edge fintech solutions. We value ownership, customer obsession, operational excellence, and continuous learning, offering ample opportunities for career growth and professional development.
Click on Apply to know more.
