Website:
spazay.com
Job details:
About the Job
Spazay Interiors is a premium interior design and renovation company on a mission to make home design simpler, smoother, and more joyful.
We are looking for a Full-Time Telecaller / Appointment Setter to join our team and help us connect with potential clients, understand their requirements, qualify leads, and schedule consultations with our design and sales team.
This is primarily an appointment-setting and lead qualification role, not a traditional hard-sales role. Your key responsibility will be to make outbound calls, build relationships with prospective clients, understand their requirements, and convert relevant leads into qualified appointments.
Key Responsibilities
- Make a high volume of outbound calls to prospective clients and qualify leads.
- Introduce Spazay Interiors and explain our interior design services professionally.
- Understand homeowners' requirements, project details, timelines, and budget.
- Schedule qualified appointments and consultation meetings for the sales/design team.
- Follow up consistently with leads through calls and WhatsApp to maximize appointment conversions.
- Maintain accurate records of calls, follow-ups, lead status, and appointments in the CRM.
- Ensure all assigned leads are followed up with regularly and no potential lead is missed.
- Coordinate closely with the sales team for a smooth handover of qualified leads.
- Handle basic objections and questions professionally and guide prospects towards the next step.
- Maintain a professional and courteous approach while speaking with premium clientele.
- Meet daily and weekly calling, follow-up, and appointment targets.
- Share regular updates and reports on calling activity, follow-ups, and appointments.
- Take ownership of assigned leads and ensure timely follow-ups until the lead is either converted or appropriately closed.
Skills and Requirements
- Excellent verbal communication and interpersonal skills.
- Strong communication skills in English and Hindi.
- Confident and comfortable speaking with HNIs, NRIs, and premium clientele.
- Strong rapport-building, listening, and relationship-management abilities.
- Professional, polite, and customer-centric phone manner.
- Comfortable making repetitive outbound calls throughout the day.
- Ability to handle objections and nurture leads effectively.
- Strong follow-up skills with a disciplined and consistent approach.
- Good organizational and time-management skills.
- Comfortable working with CRM tools and maintaining accurate lead records.
- Prior experience in telecalling, appointment setting, customer service, luxury retail, hospitality, real estate, interior design, or other premium service industries is preferred.
- Experience in hospitality or other luxury service sectors will be an added advantage.
- Candidates must be available to work full-time.
- Candidates based in Delhi NCR will be preferred.
We're Looking for Someone Who
✔ Has excellent communication skills in English & Hindi
✔ Is confident and comfortable making a high volume of outbound calls
✔ Has a professional and polite phone manner
✔ Is disciplined, consistent, and reliable
✔ Takes ownership of leads and follows up proactively
✔ Is comfortable working with daily and weekly performance targets
✔ Can build genuine rapport with homeowners and understand their requirements
✔ Is comfortable working with CRM tools and maintaining daily records
✔ Is looking for a stable full-time opportunity with growth potential
What We Offer
✅ Full-time work-from-home opportunity
✅ Flexible working environment
✅ Attractive performance-based incentives
✅ Fixed salary + performance incentives
✅ Clear targets and expectations
✅ Growth opportunities within the sales team
✅ Opportunity to work with a premium interior design brand
If you are confident on calls, enjoy speaking with people, and have a strong follow-up and relationship-building mindset, we'd love to hear from you!
- 📩 Send your resume to: anurag.kant@spazay.com
Click on Apply to know more.
