Website:
justabroad.com
Job details:
Company Description JUST ABROAD is a highly reputed and trusted institution that supports students across 13 states and 30 cities in India in achieving their international education goals. The organization has guided thousands of students with comprehensive career planning delivered by certified career counsellors and experienced language exam trainers from IDP, British Council, and IIT backgrounds. Students receive personalized attention, updated information, and engaging teaching through audio-visual aids and current course materials. JUST ABROAD offers end-to-end support from entrance exam preparation to arrival in the destination country, creating a caring and supportive environment. The JUST ABROAD Community also promotes a multicultural atmosphere by celebrating major festivals such as Diwali, Navratri, Holi, Eid, and others recognized globally.
Role Description This is a full-time, on-site Tele-counsellor role based in Surat. The Tele-counsellor will communicate with prospective and existing students via phone and digital channels to understand their education and career goals, provide information about study abroad options, and explain JUST ABROAD’s services and processes. Daily responsibilities include handling inbound and outbound calls, maintaining detailed records of interactions, following up with leads, and scheduling counselling sessions or appointments. The role involves guiding students through exam preparation, application steps, and documentation requirements, while coordinating with internal teams to ensure smooth service delivery. The Tele-counsellor is expected to maintain high standards of professionalism, meet defined targets, and contribute to a welcoming and inclusive environment for all students.
Qualifications
- Candidates should possess strong communication, active listening, and interpersonal skills to counsel students effectively over phone and digital platforms.
- Candidates should possess customer service, relationship management, and follow-up skills to build trust and support students throughout their journey.
- Candidates should possess basic computer literacy and data entry skills to manage student information, update records, and use CRM or similar systems.
- Candidates should possess organizational and time management skills to handle multiple student cases, prioritize tasks, and meet performance targets.
- Candidates should possess problem-solving and decision-making skills to address student queries, clarify processes, and guide them through challenges.
- Must have A bachelor’s degree in any discipline is preferred; prior experience in counselling, education consulting, or customer support is an added advantage.
- Familiarity with study abroad processes, entrance or language exams (e.g., IELTS, TOEFL, PTE), and regional languages in Gujarat will be beneficial.
- Ability to work on-site in Surat, maintain a professional and inclusive attitude, and align with JUST ABROAD’s student-centric values is required.
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