Aussizz Group
Website:
aussizzgroup.com
Job details:
Company Description Aussizz Group is a migration and education consultancy founded in 2009 on the lived experience of migrants seeking a new home. The organization has grown into a team of over 600 professionals and 70+ Registered Migration Agents, supporting more than 195,000 individuals, 9,000 students each year, and 200+ global artists and professionals. Aussizz Group combines digital tools with an extensive office network to make visa and migration processes more accessible and transparent. The company is driven by values of integrity, dignity, and opportunity, focusing on helping people belong, thrive, and build sustainable futures. Team members join a mission-led environment that treats clients as part of a broader community rather than as case files.
Role Description The Team Leader Student Visa Counsellor role is a full-time, on-site position based in Ahmedabad. This role involves overseeing a team of student visa counsellors, assigning and reviewing cases, and ensuring high-quality guidance for students seeking international education opportunities. Daily responsibilities include counseling students and families on study destinations, visa requirements, and application procedures; assessing eligibility; and coordinating documentation for timely and accurate submissions. The Team Leader monitors case progress, handles complex or escalated queries, and collaborates with internal departments to align admissions, compliance, and client service standards. The role also includes training and mentoring team members, tracking performance metrics, maintaining up-to-date knowledge of relevant visa regulations, and contributing to process improvements that enhance client experience.
Qualifications
- Strong leadership and team management skills, with experience supervising or mentoring counselling or customer service teams.
- Proficiency in student visa counselling, education pathway guidance, and case handling for key study destinations (e.g., Australia, Canada, UK, USA, New Zealand).
- Excellent communication and interpersonal skills, including the ability to explain complex visa rules clearly and build trust with diverse clients.
- Solid organizational and time-management abilities, with attention to detail in documentation, compliance, and application timelines.
- Customer service orientation, problem-solving skills, and a collaborative mindset to handle escalations and ensure positive outcomes.
- Ability to work on-site in Ahmedabad and adapt to a fast-paced, target-driven environment.
- Bachelor’s degree in any discipline; education, business, or related fields preferred.
- Prior experience in overseas education consulting, migration services, or related industries is highly beneficial.
- Knowledge of visa regulations, admission processes, and basic use of CRM or case management software.
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