Aussizz Group
Website:
aussizzgroup.com
Job details:
Company Description Aussizz Group is a global migration and education consultancy founded in 2009, built on the lived experience of migrants seeking a new home. The organization has grown into a team of over 600 professionals and more than 70 Registered Migration Agents, supporting over 195,000 individuals, 9,000 students annually, and 200+ global artists and professionals. Aussizz Group combines personalized guidance with pioneering digital tools and an extensive network of offices to simplify and streamline complex visa and migration processes. The company is known for its strong commitment to integrity, client-centric service, and helping people not only move across borders but also build sustainable futures.
Role Description The Team Leader Visa Counsellor is a full-time, on-site role based in Ahmedabad. This position is responsible for supervising a team of visa counsellors, managing daily workflow, and ensuring high-quality counselling services for clients seeking migration and education guidance. The role involves conducting visa consultations, assessing client eligibility, reviewing documentation, and overseeing application preparation and lodgement. The Team Leader will monitor performance metrics, provide training and mentoring to team members, and ensure adherence to company policies and regulatory requirements. The role also includes coordinating with internal stakeholders, maintaining accurate records in CRM systems, resolving escalated client issues, and contributing to continuous improvement of counselling processes and client experience.
Qualifications
- Strong client counselling and advisory skills, including experience in visa or immigration consulting, with the ability to explain complex processes clearly.
- People management and leadership capabilities, such as team supervision, coaching, performance monitoring, and conflict resolution.
- Excellent communication and interpersonal skills, including professional proficiency in English (additional local languages are a plus).
- Organizational and administrative skills, including documentation review, attention to detail, and effective time and workload management.
- Proficiency with digital tools and CRM or case management systems, along with basic MS Office skills.
- Knowledge of international visa processes, migration regulations, and student visa pathways; prior experience in education consultancy is advantageous.
- Demonstrated ability to work in a fast-paced environment, meet targets, and maintain high ethical standards and confidentiality.
- Bachelor’s degree in a relevant field (such as Business, Management, Law, International Studies, or similar); equivalent practical experience will also be considered.
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