ACET Migration Services
Website:
acetmigration.com
Job details:
About This Job
ACET Migration Services
Location: Ernakulam, Kerala, India
Work Mode: On-site
Industry: Professional Services
Job Description
Team Lead – Australian Migration Services – GSM
Job Summary
We are seeking a detail-oriented and experienced Team Lead to assist and lead a team with the preparation, quality control, and submission of migration documentation in accordance with Australian immigration laws and Department of Home Affairs (DHA) standards. The ideal candidate will lead a team of documentation case officers and case coordinators, ensure timely and accurate document handling, and collaborate with Registered Migration Agents and case managers to support client migration outcomes.
Key Responsibilities
- Must manage and lead case officers
- Assist, Lead, mentor, and supervise a team of documentation officers in the preparation of visa and migration documentation.
- Ensure all documentation is complete, accurate, and compliant with current DHA requirements and migration regulations.
- Liaise with migration agents, legal professionals, and clients to gather necessary documents and clarify requirements.
- Review and audit case files for completeness and quality before submission.
- Maintain internal documentation templates and ensure consistency and updates as per regulatory changes.
- Monitor deadlines and track documentation progress to ensure timely visa submissions.
- Implement quality assurance measures and provide training to the documentation team on best practices and legal compliance.
- Manage escalated documentation queries and issues with professionalism and efficiency.
- Stay updated with changes in Australian immigration laws, policies, and documentation standards.
- Contribute to the development of SOPs and knowledge base for internal team use.
Qualifications And Experience
- Bachelor’s degree in law, Business Administration.
- Minimum 3–5 years of experience in Australian migration documentation or case preparation (RMA experience preferred).
- Proven leadership or supervisory experience in a documentation or case management team.
- Strong understanding of visa categories including skilled, family, employer-sponsored, and student visas.
- Familiarity with Immi Account, VEVO, Skill Select, and other DHA systems.
- Excellent organizational, proofreading, and communication skills.
- Ability to work under pressure and manage multiple priorities with high attention to detail.
- Proficiency in MS Office, CRM systems, and document management tools.
Desirable Attributes
- Experience working in a Australian Migration Services environment.
- Strong interpersonal skills with the ability to manage client communication when necessary.
- A commitment to continuous improvement and team development.
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