Website:
starkmind.in
Job details:
✈️ We’re Hiring: Team Leader – International Airline Process
We are looking for an experienced Team Leader to manage our International Airline Process in Thane, Mumbai.
📍 Location: Thane, Mumbai
💼 Designation: Team Leader
💰 Salary: Up to ₹8.5 LPA
🎫 Relocation Support: Travel ticket provided for relocating candidates
Key Responsibilities:
✅ Manage, guide and motivate a team to achieve operational targets
✅ Monitor team performance, productivity, quality and service levels
✅ Conduct regular team briefings, coaching and performance reviews
✅ Handle escalated customer queries and ensure timely resolution
✅ Monitor airline reservations, ticketing, cancellations and rebooking activities
✅ Ensure adherence to airline policies, process guidelines and quality standards
✅ Prepare and maintain daily, weekly and monthly performance reports
✅ Coordinate with internal departments to ensure smooth operations
✅ Identify training needs and support the development of team members
✅ Maintain excellent customer service and ensure high customer satisfaction
Mandatory Requirements:
✅ Relevant experience as a Team Leader in an International Airline Process
✅ Hands-on experience with GDS—Amadeus or Galileo is mandatory
✅ Outstanding English communication skills
✅ Strong leadership, team-management and problem-solving abilities
✅ Good knowledge of international airline reservations and ticketing processes
📩 Interested candidates can send their updated resume to ektachaubey@starkmind.in or connect via DM.
Click on Apply to know more.