SkillDzire
Website:
skilldzire.com
Job details:
*Support Lead – SkillDzire*
*About SkillDzire*
SkillDzire is an EdTech company that offers industry-focused skill development programs in partnership with universities across India.
*Job Details*
• Position: Support Lead
•Location: Remote (Work From Home)
• Job Type: Full-time
• Experience Required: 2+ years
*Job Role*
We are looking for a Support Lead to manage our student support team. The ideal candidate should have at least 2 years of experience in EdTech support, operations, or sales and be able to lead a team while ensuring student and university queries are resolved quickly.
Note: Only candidates from Andhra Pradesh and Telangana will be considered.
*Responsibilities*
• Lead and manage the support team.
• Ensure timely resolution of student and university queries.
• Monitor response time, resolution time, and support quality.
• Handle escalated and critical support issues.
• Maintain FAQs and response templates.
• Identify recurring issues and improve support processes.
*Eligibility*
• Bachelor's degree in any relevant field.
• Minimum 2 years of EdTech experience (mandatory).
• Overall 2–5 years of experience in customer support, operations, or sales.
• Experience with CRM or ticketing tools is an added advantage.
*Skills Required*
• EdTech Support
• Team Management
• Customer Support
• Communication
• Problem Solving
• Issue Resolution
*Apply Now*
Sneha Vadla
📧 hr1@skilldzire.com
Click on Apply to know more.
