Pernia's Pop-Up Shop
Website:
perniaspopupshop.com
Job details:
Pop-Up Shop is one of the well-recognised multi-brand luxury omni-channel fashion platforms, curating exceptional Indian designer brands and taking them to global markets. With a strong presence across online and offline platforms, we bring together the some of finest Indian fashion for a discerning global clientele
Key Responsibilities
1. Order Fulfillment & Follow-Up.
2. Track and follow up on all confirmed store orders from booking until final delivery.
3. Ensure timely execution of orders as per committed delivery timelines.
4. Maintain close coordination with the post-sales team for order updates and processing.
5. SLA Monitoring, Monitor orders against defined Service Level Agreements (SLA).
6. Proactively follow up on pending orders and highlight potential delays.
7. Alteration & Trial Management
8. Maintain the In-House Alteration Sheet and coordinate with the alteration team.
9. Ensure alterations are completed before scheduled trials and deliveries.
10. Customization & Quality Checks
11. Ensure accuracy in measurements, customization, and alteration requirements.
12. Conduct necessary quality checks before trials or delivery.
13. Query Management, Maintain and update the Query Sheet, including: pre-order queries, post-order queries RTO (Return to Origin) queries.
14. Ensure timely resolution through coordination with relevant teams.
15. Order Escalation Management, Maintaining Escalation Sheet for urgent or delayed orders.
Required Skills -
1. Strong communication and coordination skills & has worked with clients in-person and in handled front end sales and order queries.
2. Ability to work effectively with post-sales, stylists, production teams, and vendors.
3. Good understanding of store production, customization, and alteration processes
4. Strong follow-up, organization, and problem-solving abilities
5. Basic proficiency in Excel, reporting, and order tracking systems
Location: Kala Ghoda, Mumbai
Immediate Joiner's Preferred.
Click on Apply to know more.