Dexian
Website:
dexian.com
Job details:
Job Title: Storage Support Engineer
Experience: 3+ Years
Location: Bangalore
Work Mode: Work from Office
About the Role
We are looking for an experienced Storage Support Engineer to join a global technical support environment supporting enterprise customers worldwide.
The ideal candidate will have strong hands-on experience in enterprise storage troubleshooting, SAN technologies, and storage infrastructure, along with working knowledge of operating systems, virtualization, and networking.
Key Responsibilities
- Provide technical support for enterprise storage environments.
- Troubleshoot and resolve storage and SAN-related incidents within defined SLAs.
- Analyze storage performance, connectivity, availability, and configuration issues.
- Troubleshoot issues related to SAN, storage arrays, LUNs, Fibre Channel, and iSCSI.
- Investigate incidents across storage, servers, operating systems, virtualization, and networking environments.
- Perform root-cause analysis and provide appropriate issue resolution.
- Manage and track customer incidents from identification through resolution.
- Handle technical escalations and collaborate with L3/product engineering teams when required.
- Communicate effectively with global customers and provide regular updates on incidents.
- Document troubleshooting steps, resolutions, and technical findings.
- Work in a 24x7 global support environment and adhere to defined SLAs and support processes.
Required Skills
- 3+ years of experience in Enterprise Storage / Storage Support / SAN Support.
- Strong knowledge of enterprise storage concepts and troubleshooting.
- Hands-on experience with SAN technologies.
- Knowledge of Fibre Channel, iSCSI, LUNs, HBA, multipathing, zoning, etc.
- Working knowledge of at least one operating system such as Linux or Windows Server.
- Working knowledge of VMware/virtualization environments.
- Basic to intermediate understanding of networking and connectivity troubleshooting.
- Strong analytical and problem-solving skills.
- Good communication and customer-handling skills.
- Experience working in an L2 support/escalation environment.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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