Infosys BPM
Website:
infosysbpm.com
Company:
https://www.linkedin.com/company/infosys-bpm
Seniority: Associate
Industries: IT Services and IT Consulting
Job details:
Greetings from Infosys BPM Ltd.,
We are hiring for Walkin Drive for Payment Disputes and Risk Officer II (Australian-Card disputes & Chargeback) Domain for Bangalore. Please walk-in for the interview on 18th August 2026 in Bangalore.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.
Please use below link to apply and register your application.
Please mention Candidate ID on top of the Resume ***
Process Specialist- 2Yr to 4Yrs experience:
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-249937
Interview Details:
Interview Date: 18th August 2026
Interview Time: 10:00 AM to 12:00 PM IST ONLY
Interview Venue:
Bangalore:: Infosys Limited, No. 40/P-41/P, Gate#: 1, Electronic City Phase-2, Industrial Area, Konappana Agrahara, Bangalore 560100.
Landmark: In Between Sunik Industries and Tejas Networks
Please find below Job Description for your reference:
- Job Location: Bengaluru
- Qualification: Any Graduate (Full Time)
- Experience: 2- 4 Years
- Notice Period: Immediate Joiners to 30 days
- Shift: Flexible to work with any shift
- Work From Office is mandatory
- Job Level: 3A
- Designation: Process Specialist
Note: Candidate should have mandatory Australian process Experience
Role Summary:
Infosys BPM is Seeking a highly motivated and detail-oriented Payment Disputes and Risk Officer to support its Client, the role is responsible for managing Payment Disputes, chargebacks, merchant risk, and fraud-related activities while ensuring compliance with card scheme regulations, client policies, and Australian financial service requirements.
Key Responsibilities:
- Administer chargeback and direct debit claim processes in line with scheme rules and internal policies.
- Respond to merchant, banking partner, and stakeholder dispute-related enquiries.
- Review and investigate transaction disputes, fraud alerts, and suspicious activities.
- Monitor merchant transaction activity and escalate potential risks where required.
- Support risk investigations and periodic merchant reviews.
- Ensure timely responses to payment schemes to maximize recovery and minimize losses.
- Assess merchant activity for risk, compliance, and acceptability.
- Collaborate with internal teams and external partners on dispute and fraud matters.
- Contribute to process improvements and operational efficiency initiatives.
Knowledge & Skills Preferred:
- Strong understanding of payment disputes, chargebacks, fraud prevention, and risk management.
- Excellent analytical, problem-solving, and attention-to-detail skills.
- Ability to interpret transactional data and identify unusual activity patterns.
- Strong verbal and written communication skills.
- Ability to work independently and manage multiple priorities.
- Knowledge of payment industry regulations, card schemes, and dispute processes.
- Strong stakeholder engagement and customer service capabilities.
Business Performance:
- Timely and accurate processing of chargebacks and claims.
- Achievement of dispute resolution and recovery targets.
- Effective identification and escalation of fraud or suspicious activities.
- Compliance with SLAs, payment scheme requirements, and internal policies.
- Reduction in financial losses from disputes and fraudulent transactions.
- Continuous improvement contributions to team processes and procedures.
Client Management:
- Deliver professional and timely support to merchants and financial institutions.
- Maintain strong relationships with merchants, banking partners, and internal stakeholders.
- Communicate dispute outcomes, risk findings, and required actions clearly.
- Support merchants in resolving disputes and preventing future payment fraud.
- Provide guidance on chargeback and claims management processes.
Skills:
- Excellent written and verbal communication skills.
- Ability to analyses transaction data and make risk-based decisions.
- Knowledge of fraud detection, transaction monitoring, and card payment ecosystems.
Competencies that will be Assessed:
- Leadership & People Management.
- Strategic & Business Acumen.
- Interpersonal & Communication Skills.
Educational / Professional Qualifications:
- Bachelors degree in business, Commerce, Finance, Accounting, Risk Management, or a related field.
- Experience in payment disputes, chargeback management, fraud prevention, risk operations, or financial services.
- Preferred experience within Payments, FinTech, Banking, Merchant Acquiring, or E-commerce sectors.
- Relevant certifications in Fraud Prevention, Risk Management, Compliance, or Payments are advantageous.
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Mandatory to carry:
Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Thanks & Regards,
Infosys Recruitment Team
Click on Apply to know more.
